Holiday Inn Newport

Peaceful and clean surroundings. Nice friendly, welcoming staff.

Disliked: Hot food had become cold by the time it was served, especially the room service. Very disappointing.

I visited this Hotel on 5th August. The staff were very friendly and very helpful when questions were asked which I was unsure about. The only bad point I have is that I went to the hotel with 2 other people and when we ordered food in a quiet time, 2 of us had our food and then had to wait an hour for our other meal to arrive but waiter and staff were very apologetic. I would definitely stay here again.

Liked: Free use of the Swimming Pool and Gym Facilities.

Good access to the conference centre; breakfast was OK but facilities could have been better. Would stay again but now aware of the drawbacks.

Liked: Clean and tidy.
Disliked: TV in room didn't work - highlighted to front of house and wasn't sorted when I got back from the conference.

Liked: The food was generally good.
Disliked: The bathroom and bedroom facilities. The toilet tank kept running each time you flushed it and the bath wasn't draining out the water properly at all. The plumber had to come by the room twice.

Enjoyable

Liked: When we arrived the staff were friendly and helpful - in fact they couldn't do enough for us.Breakfast was amazing -everything you could need and more - Tea was made for me from the kitchen boiler (rather than the coffee machine which doesn't;t have hot enough water)Charger for car was fixed on the Sunday so I could c charge my car. Slept pretty well considering. Beds are nice. TV, Coffee and tea in room and plenty of towels of course.
Disliked: For a start, Booking.com doesn't differentiate well enough between the Newport Holiday Inns - Holiday Inn at the Coldra and Holiday Inn at Tredegar Park. So I ended up booking the wrong one. Then I thought that would be good as the Coldra one has a swimming Pool. Then I saw that the pool was closed, so that was disappointing (especially inn the hot weather) It was the Oasis weekend in Cardiff so prices were higher than usual I think and some hotels full.When we arrived we were allocated a room on the first floor but there was NO LIFT.I couldn't;t charge my car on the first day as the BPpulse machine was broken-but it was fixed on the Sunday (second day) so I was able to charge. Only one BPPulse and 4 smaller (Tesla?) chargers. Brilliant breakfast but tea didn't taste great as hot water from machine.an old Air Conditioning machine didn't cope very well with the heat (upstairs) and windows but very little breeze at that time. Only heard one banging door at night which was good considering all the oasis fans who must have returned late. (no player I don;t think)

Superb

Liked: Good value for money hotel, close to ICC event venue.

Good

Liked: Breakfast staff and food were great.Reception/bar/dining area had been updated and was pleasant
Disliked: Hotel was shabby and dated, but still clean.

Exceptional

Was nice very clean. Unfortunately...

Liked: Very clean
Disliked: The shower head didn’t fit in the holder

Exceptional

Not good

Liked: Lobby looked nice and so did bar and restaurant
Disliked: Rooms looks tired plug sockets and hair dryer behind telly tiles cracked in bathroom. Vending machines only had fizzy drink . Last day breakfast sausages tough so was bacon

Exceptional

Exceptional