Holiday Inn Newcastle-Jesmond, Newcastle upon Tyne

A great hotel for the Newcastle City Hall close by and easy to find - only takes 14 minutes to walk at a steady pace.

Liked: The room was brilliant and hotel staff really helpful.
Disliked: The mini bar was a bit expensive.

Friendly staff and very clean hotel. Would recommend to friends.

Will stay there whenever I'm...

Liked: Room service meals were excellent and very reasonably priced

Superb

Great staff will make you...

Liked: The room was basic, and COVID meant that most facilities were unavailable. Nonetheless, the staff were excellent, very customer-focused, and friendly. We were up their for a difficult meeting, and they went out of their way to support and help us, despite only being a skeleton staff.
Disliked: COVID meant that the hotel was restricted with what they could offer. Also, and this puts the otherwise good experience into perspective, the main light in our bedroom flickered from time to time. No big deal!

would recommend to the hospital...

Liked: The room and room serves was excellent . very convient for Freeman Hospital.

Superb

Good

Poor cleanliness

Liked: Great location, Spacious Room, good parking
Disliked: Given the current pandemic we would have expected the cleanliness to be great however this was far from this. The bathroom grout was covered in mould, the ledge around the mirror was thick with dust, the bedroom was an executive room and should of had some refreshments in the mimi bar as per the booking but these were not there. At breakfast where they offered a limited offering which was fine but the was no care taken to guide guests to this and the breakfast chef was rude and clearly didn?t want to be there on a Saturday morning

Not disabled friendly!

Liked: Location was good and staff very helpful
Disliked: Disabled space in car park was blocked with screens that hotel use outside so we could not park in it!We had asked for a disabled access room but got a bath with overhead shower and a step and a seat to put in bath which neither of us could use. They changed the room for us to one with a step in shower which was not really suitable for us but better than the bath.Also, disabled room was situated on the 2nd floor which we have to use lifts due to our disability! Thank goodness there wasn't a fire as we struggle to use stairs. I think this hotel seriously needs to consider their fire evacuation processes!