Name: Holiday Inn New London By IHG
Address: 35 Governor Winthrop Boulevard, New London, CT
Telephone: (888) 323-5826

Exceptional

If you're traveling by ferry...

Liked: Staff was excellent, location was perfect and the room was comfortable and spotless.
Disliked: Rooms could use better lighting and there are no USB outlets. Plenty of regular outlets but no USBs.

Room was expensive. Pool closed...

Liked: I likes the location. The guys working the parking lot were super friendly and helpful.
Disliked: The front desk staff were rude.

Great stay.

Liked: The property was very clean.
Disliked: Need more amenities

Terrible stay — the room...

Liked: I booked a specific room, but they gave me one on the second floor — one of the worst rooms I’ve ever stayed in at this hotel. I’ve stayed here before and never had this kind of experience. This room was old, dirty, and had a strong musty smell. The hallway and carpets also smelled like standing water. There was no real closet, just a wooden armoire that smelled bad. The bathroom had no tub, the floor was damaged and hurt my toe while showering. The beds were uncomfortable and gave me back pain. The pool water was dirty and cloudy. Even the lobby no longer has water or coffee like before. When I reported everything the next morning, the front desk was rude and didn’t offer any help. This visit was a huge disappointment. I do not recommend this hotel anymore and believe I should be compensated.
Disliked: I booked a specific room, but they gave me one on the second floor — one of the worst rooms I’ve ever stayed in at this hotel. I’ve stayed here before and never had this kind of experience. This room was old, dirty, and had a strong musty smell. The hallway and carpets also smelled like standing water. There was no real closet, just a wooden armoire that smelled bad. The bathroom had no tub, the floor was damaged and hurt my toe while showering. The beds were uncomfortable and gave me back pain. The pool water was dirty and cloudy. Even the lobby no longer has water or coffee like before. When I reported everything the next morning, the front desk was rude and didn’t offer any help. This visit was a huge disappointment. I do not recommend this hotel anymore and believe I should be compensated.