Very good experience - will visit again.

Liked: Everything was very good; staff vey helpful; breakfast excellent.
Disliked: Had a room above the bar - could hear late revellers drinking.

Disappointing

Liked: The main entrance is lovely but once you get go the rooms it feels like your in a 2 star hotel
Disliked: Our bath wasn?t working the plug kept coming out, the shower was way too hot and no way of turning temperature down. We paid for an executive room where we was told we would get robes and slippers and we didn?t have those. The toilet was dirty.

Exceptional

Lovely.

Liked: I liked the staff!!! Catherine, Mandi and Ami? (The young black girl with twist braids who welcomed us to breakfast on the morning of Sunday 17th) were all so amazing. Such a lovely group of people, would defo stay again. I didn?t know I had to request a fold out sofa bed... I wish that had been mentioned beforehand.
Disliked: The sofa bed. I thought it was going to be a fold out bed as shown on the room images. It wasn?t explained that it was a single bed previously otherwise I would have asked for this.

Bad experience car broken into

Liked: the location was very central
Disliked: secure car park that had cars broken into. advertised to have air con but this wasn?t the case. boiling hot rooms and building. was not happy. restaurant attached was vile with a very confusing bar. staff worked for restaurant and bar so any questions asked they had no idea.

Exceptional

Liked: Really helpful, happy dynamic staff. Nice relaxing bar/lounge space and lovely breakfast. The gym facilities were perfectly adequate for a couple of nights, we didn?t use the pool but it looked nice. The location is really central for things to do and shopping, activities, restaurants and bars are all within walking distance.
Disliked: Nothing, stayed there before and will visit again

Very good

Good

Superb

Liked: Staff friendly

Good