Holiday Inn Metairie New Orleans an IHG Hotel

Disappointing

Exceptional

Liked: Everything was perfect. If you have a car it is the perfect place for stay. There are a lot of outlet and shopping malls around the hotel.

Great location/good value!

Liked: Clean and friendly/helpful staff. Great location, safe area and not far from everything. We had a suite room which fit all 6 of us comfortably.

Exceptional

Bad

Very good

Very good

I will never use this...

Liked: One of the evenings I was staying there I was to attend a cocktail party and high-level dinner. I had approximately $40,000 worth of jewelry with me. There was no safe in the room, so I went to the front desk. They told me they had no safe there, and that there should be one in my room. I returned to my room and called the front desk and told them there was no safe. They promised immediately install one. In short, no safe was ever installed. I carried my jewelry around with me for every event that I went to because of this.Additionally, even though I was there for three nights, maid Service never came to my room. The bed was never made, the towels were never changed, etc.. Needless to say, I will never stay with this provider again.

Bad

Liked: Tha I had a place to stay
Disliked: I got there late at night, and they would not let me check in with my son because for some reason booking.com did not give them a digital card?! The lady at the front was rude and made it sound like it was my responsibility to figure this out cuz she called a couple of times and got no one. I will never use booking.com again either!