Was surprised there wasn't a fridge in the room. The room was comfortable and made for a great trip.

Liked: Staff was polite and helpful.
Disliked: Ice machine on floor was broken.

Fridge and in-room safe would have been nice; wait staff in bar/restaurant could have been better.

Liked: Clean room and linens; hotel staff very nice; price about average for similar hotels; walking distance to theater.

Exceptional

Liked: Location & the staff was exceptional!
Disliked: Liked everything!

Exceptional

Liked: Valet was over the top nice friendly

.it was within walking distance...

Liked: Our walk to the venue. Proximity of the venue we were attending. The price
Disliked: The price of the room . Parking for $25 a day. Hotel needs a remodel.

Disappointing

Liked: The staff was nice, especially the young man parking the cars.
Disliked: Our room had a leak in the ceiling that caused a puddle in the floor multiple times that we had to clean up. When I brought it to the attention of the the check out person she said thanks but made no offer to reduce the rate of our room.

Although expensive, it is in...

Liked: Great location. Helpful reception staff
Disliked: Everything fine

Bad

Disliked: There qas urine on the toilet when we checked in, abd the Front Desk Person "Mike" seemed to not care at all!

Good

Good

Liked: location to most downtown Memphis sites was very good
Disliked: The hotel rooms were overpriced.These COVID-19 regulations are ridiculous,No clean towels and no room cleaning for four days was too much

Good basic accomodation right in...

Liked: Bedrooms were well spaced and the beds were large and incredibly comfortable. Staff were also really kind and helpful.
Disliked: Very simple basic holiday inn which was of a lower standard than expected given other locations. Some facilities were not open and there was a smoke smell in many locations.