Holiday Inn Memphis Downtown Beale St. By IHG

Was surprised there wasn't a fridge in the room. The room was comfortable and made for a great trip.

Liked: Staff was polite and helpful.
Disliked: Ice machine on floor was broken.

Fridge and in-room safe would have been nice; wait staff in bar/restaurant could have been better.

Liked: Clean room and linens; hotel staff very nice; price about average for similar hotels; walking distance to theater.

Terrible

Liked: Nothing!!!!
Disliked: The hotel canceled no notification until we arrived. No emails nothing after we drove four hours to get there and then it took over two weeks to coordinate a refund between the hotel and booking.com. I had to do the coordination not very happy with the booking.com or this hotel

Bad

Liked: Location
Disliked: No A/C, and the window s wouldn't open...wth?

Bad

Liked: I cannot review this hotel as when we arrived we was sent elsewhere. This was due to the hotel being closed. We received no notification of this prior. Thus stress was caused unnecessarily
Disliked: See above

It’s closed down and still...

Liked: Nothing, it’s been closed down because on the A/C. I can only think it’s contaminated maybe. The security guard who told us it was closed indefinitely was polite.
Disliked: I reported the problem on the app. Haven’t heard anything back about refunds or apologies. I told them as they are closed indefinitely (their words) they shouldn’t be advertising rooms. We booked Hampton inns Beale street in the end and stayed there.

Exceptional

Stay cancelled, no refund

Disliked: When we arrived at the hotel we were told the air con wasn't working and our stay had been cancelled. I had to pay for a new room at a different hotel. I have been waiting over a month for a refund.

Superb

Exceptional

Liked: The staff was exceptional-- everyone in the hallways or reception or breakfast were extra friendly and respectful. The shuttle drivers were exceptional!

Shit it was closed!!!!!!

Liked: Nothing it was closed apparently for the last month and you - booking.com - confirmed our reservation 3 days before we arrived to a shut up hotel
Disliked: It was closed despite you confirming our booking