Holiday Inn Maidstone-Sevenoaks

A night off

Liked: Nice, well established hotel, rooms cool and clean, comfortable.bar and restaurant area well presented. Breakfast, quite impressive and well cooked
Disliked: Evening meal, I didn't go much on. And passage ways where rooms are, carpets a bit worn

Ideal location for our needs.

Liked: The Staff were fantastic and very helpful. The location was perfect for our needs.
Disliked: There is nothing specific that concerned us.

Passable

Disliked: A bit run down and could do with a refresh

Very good

Great hotel with superb staff

Exceptional

Exceptional

Liked: Facilities, food, location
Disliked: Sofa bed wasn't very comfortable

Good

Pleasant and enjoyable - fitted...

Liked: Room was good, bathroom less so, basic, but clean and functional. Dinner good, top end of value for money, close to expensive overall for in-house services. Health suite / pool tired and needs refreshed but again operational and useable. Breakfast was taste, albeit bit frantic from a staffing point of view.
Disliked: Price felt a wee bit punchy. Staff were really friendly, but partially with breakfast it needs more pro activity. Cups running our for coffee, machine out of milk, glasses limited for juices. some breakfast items out and not replenished. tables needed cleared and refreshed. Wait times for getting seated. Sauces needed replenished. This did not all happen at one time, but over 3 days, there were multiple of these arising and wait times were such that food often got cold or you were out of step with fellow guests. Note staff were very busy, but alway being reactive rather than proactive. Or generally too much to do, when people get pulled of the floor to support a guest request etc....