Holiday Inn Madison at The American Center By IHG Guest Reviews
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Ashley Tue, 1 July 2025
Very poor
Robert Tue, 1 July 2025
Very nice hotel
Danny Mon, 30 June 2025
A fine hotel with great...
Liked: Clean, friendly staff, great breakfast!
Disliked: No complaints.
Amber Sat, 21 June 2025
Convenient location for our stay.
Liked: Close to UW East Hospital
Disliked: The carpet in the hallways was all wrinkly and torn up and our air conditioner was so loud and rattling that we didn’t get any sleep.
Ardis Sun, 15 June 2025
Superb
Liked: They had a good breakfast.
Disliked: The bathrooms need updating . Carpeting in hallway needed repair or replacement.
Gallicano Mon, 9 June 2025
Good
Liked: FREE Coffee in lobby, good workout room and shuttle to and from the airport
Disliked: How they handled their paid breakfast buffet rules. Not happy with their new very strict policy without using any common sense.
Seth Sat, 7 June 2025
Nice hotel.
Liked: Clean rooms, friendly staff
Eddie Wed, 4 June 2025
Exceptional
Emily Mon, 19 May 2025
Very good
Beatriz Tue, 13 May 2025
This experience is not what...
Liked: The staff was incredibly sweet and trying to be helpful. They obviously know the hotel is in bad shape. The food was quite good for a hotel breakfast. Considering what you are going to read below, their morale and service level was pleasantly surprising. "A" to the staff!
Disliked: The hotel is clearly in bad need of renovations. We were there for my daughter's graduation. After a long night out, we realized the sofa bed in my suite was basically wires wrapped in thin cloth (literally unusable for my 200 lb adult son). At almost midnight I to figure out what to do for him and was given a just passable folding bed that had the lovely surprise of a USED Q-tip on it (YUCK). The TV only showed one channel (we eventually figured out on the last night that the remote sensor was missing). The hot water was very hard to balance in the ancient shower. The shower curtain was too short so the floor would get soaked. The carpet in the hallways were bubbling and pulling up in large areas. I could go on. I really should have complained and gotten at least a partial refund but i felt bad for the lovely and earnest staff who must get complaints often.