It was a nice hotel, moderately priced and only 10 minutes from Expo5 venue. I did call for an early check in time using the number listed on the website, 877 -xxx-xxxx - spoke to someone I thought was at the hotel and requested an early check in. I was told someone would call me when our room was ready the following day. We arrived the follwong day and realized I had made the reservation for the wrong day. I get the error was mine, but when I spoke to the phone rep she confirmed that my reservation was for the day I said, not what the actual reservation was for. Luckily the staff at the hotel was helpful and got us a room with in 15-20 minutes.

Liked: Close to venue; clean; very nice staff.
Disliked: Poor vending selection.

Liked: Everything was clean and the staff were super nice! We enjoyed our visit and will recommend to others.

Passable

Liked: Location and room size.
Disliked: No breakfast provided, which was disappointing. Also the room smelled musty. Additionally we planned to us the pool but the reservation hrs were hard to accommodate.

Good

Liked: The beds and sheets were very comfortable, and it is really close to everything you want to do in the Ville!
Disliked: Being hearing impaired I did not hear the front desk lady correctly about the reserving the pool for use (due to no fault of her own, as she didn't see that I was hearing impaired). So we went down to the pool And saw that our card would not let us in. There was no one at the front desk at the time. A very friendly staff member let us in so my daughter could swim. I assume he didn't understand the rule either. But another family had reserved the pool so when they came the saw us and notified the front desk. A man came and was very rude to us about being in the pool. Without a reservation. I told him I misunderstood what I was told. And as we were leaving he scolded the the gentleman that let us in, in front of everyone in the lobby. It was very unprofessional. As a man who actually trains business personnel in how to manage people I was extremely disappointed to see this behavior. I told my wife, if it weren't already so late in the day I would leave. I saw the gentleman who let us in and apologized to him for him getting scolded. That could have been handled so much more smoothly and respectably. Aside from this one man's behavior, the stay itself want too bad. The room was spacious and bed were comfortable. But unfortunately, I can not bring myself to stay at place that allows people to speak to coworkers with such disrespect.

Was decent.

Disliked: There was no drain in the tub. There wasn?t any antibacterial soap in the bathrooms for good hand washing with covid. Needed a trash can in the bathroom. There was something sticky on the bed sheets like they was not washed. Did mention it to the front desk they just said they would write it down.

Liked: All the front desk staff from first shift to third shift was really awesome. They went above and beyond to help make my stay as comfortable as possible and that's just something you dont see much anymore. Super friendly, super helpful, super staff!!!!

It was meh.

Liked: The hotel seems outdated. One of the elevators was down. We booked two rooms, one room had what appeared to be blood stains on the comforter--gross!
Disliked: Rooms could have been cleaner, need updating as well.

Very poor

Exceptional

Left early

Liked: Clean and friendly staff
Disliked: Bathroom light did not work. Couldn't close the shades. Air and heat were hard to adjust.

Exceptional