Holiday Inn Long Beach - Airport By IHG

Convenient location

Liked: The locationis close to airport and easy to navigate the area.
Disliked: The door to the room stuck in the frame — push to get in and pull to close.

Horrible

Liked: My stay at your hotel last weekend was probably the most unpleasant experience ive had. The protest kept me up all nightSeeing all the cops inloading rifles, shotguns etc into the hotel put a real fear for my life.This is stay was very unpleasant for me
Disliked: Protest, cops with machine guns

Terrible experience!

Disliked: The room was small and seemed old. The shower was clogged and the sink leaked from underneath, it took over 40 minutes to have some show up to fix and he still needed parts in order to make a full repair so left a trash can under leak until the next day! Requested linen’s but waited 45 minutes and had to call down again and was told the person we spoke to never submitted the request. The TV remote and the TV didn’t work and finally got a new remote sent to room. The front desk employee was not a friendly person and was just unhelpful. I don’t plan to ever stay there again and wouldn’t recommend anyone to this location.

Good

Not 100% satisfied

Liked: I liked that it was close to a work event, and I had somewhere to stay at the end of my shift. I liked that the parking was free, and the staff was friendly and responsive to my questions and inquiries.
Disliked: I almost demanded a refund. 2 rooms had issues, and I was exhausted from going up and down the elevator after working all day in Long Beach. 1st room had 2 small bugs, 2nd room looked as if someone stayed; a set of key cards were on the table, the pillows were moved, and someone sat on one of the beds. The 3rd room had stains on the floor, soda splattered behind the door, and the toilet paper holder was coming off the wall. The AM staff was not around for me to inform them of the 3rd room. I noticed all the issues in the morning.I picked this hotel due to coming here years ago for a company event. We didn't stay the night, but the event was very nice.

Good

Superb

Liked: Overall was great stay.
Disliked: That we asked for new towels and housekeeping but didn't get neither. Had to call at night when we arrived to the room for new towels for next morning.

Good

Exceptional

Liked: Good service