Holiday Inn London-Shepperton

Will definitely stay at this hotel again. I have never known anywhere where the staff were this friendly and helpful. They all went above and beyond, even the chamber staff!

Liked: The staff. All of them amazing, friendly and helpful. Especially the reception staff, Kim and also the young girl with long blonde hair - forgotten her name.
Disliked: Maybe a little dirty in the public areas.

Naff

Liked: Not much.
Disliked: Power outage caused very late check in with little or no communication, they opened the bar but offered nothing to those with kids or who didn't want to get drunk. In the room the ac didn't work and when I told reception I was told it was being fixed but heard nothing further.Only 2 towels for 3 guests, awful wifi, tv didn't work and reasonably grotty bathroom.Also got charged twice and still waiting for refund so I have to chase them up.Very poor all round.Staff were friendly but offered no refund, free meal or anything after not being able to check in until almost midnight on the first day.

Bad

Good

Great location for boating on...

Liked: Great location near the marina.
Disliked: Nothing

Good

Liked: Breakfast was great, Staff were very helpful especially Julie who went above and beyond
Disliked: Room wasn't clean, I had to ask for under the beds to be redone as we found a sock!!Bathroom very small, towels weren't replaced when needed.Parking is no longer free, even though it's off any main thoroughfare

Very good

Exceptional

Liked: Always pick this hotel when doing Thorpe Park Triathlon, really nice Hotel with a lovely breakfast

Exceptional

Liked: Location was great, 3 miles from Hampton court palace, which we visited. Great price. . Breakfast was very good, staff were very friendly and helpful especially a lady named Julie at breakfast ,nothing was too much trouble for her.

Exceptional