Very good

Exceptional

Good but could have been...

Disliked: The fridge in the room was need of repair and shorter of two flushes on toilet did not work. Very disappointing especially when we checked out and mentioned the two issues to reception they said they knew about the fridge not working. This could have been mentioned when we booked in as we had things we wish to keep cool in the fridge.

Very good in parts, with...

Liked: The room was okay although the twin room saw the beds put together almost like a double bed. Breakfast was fine. It was comfortable and places to sit at the bar area and outside.
Disliked: Meal choices at other times were very disappointing and things were no available. The service was very slow.

Superb

we booked a room with...

Disliked: we booked a room with AC on booking.com ; but the room they gave us had no AC and in fact had a heater on in the bathroom that wouldn?t turn off. we were miserable during our stay with a room that was like a sauna. we complained several times and they said they couldn?t do anything.

Iam ingy good to stay

Liked: Very good. good stafe and clean.

Good

Liked: Reception very helpful and efficient. Good nights sleep, much quieter that expected being so close to Heathrow.
Disliked: Breakfast table cramped. Only one toaster working which led to long queues, the staff could smile a little when engaging with customers.Cleaning team didn't appear to have any pride in their job for example they left their store room open, not a pleasant sight for guests and used the same lift customers use.

hotel was average staff no...

Liked: location
Disliked: not much