Holiday Inn London Sutton Guest Reviews
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Sue Wed, 11 June 2025
Superb
Kemh Tue, 10 June 2025
Very convenient location close to...
Liked: We had a room with two double beds which was lovely. It had extra towels if we needed them and a window that opened just wide enough to let fresh air in. The breakfast selection was excellent and the staff in the breakfast room area were friendly and helpful.
Disliked: The shower was pretty dated and, although there was plenty of hot water the power wasn't brilliant. The fact that it had an old fashioned shower curtain over a bath was not in keeping with the rest of the hotel. Not enough coat hangers for a few night stay and the Reception staff (on arrival/check in only) were not very welcoming or helpful.
Tim Tue, 10 June 2025
Superb
Neville Tue, 10 June 2025
Poor
Richard Mon, 9 June 2025
Very good
Liked: Location, reception staff, inclusive parking and the x2 double beds format.
Disliked: Room and bathroom were dated (as previously) but beds were comfortable, shower worked well and the large TV appeared 'new'.
Gill Mon, 9 June 2025
Very good
Julie Mon, 9 June 2025
Exceptional
Norman Mon, 9 June 2025
Brilliant weekend stay, location and...
Liked: Location was perfect as a base for the Epsom Derby festival, 10 minutes train ride away. 5 mins walk into town centre, perfect for our needs
Disliked: Nothing
Hadeed Mon, 9 June 2025
Very poor
Liked: The staff was very very helpful and great. However they are completely being let down by the management.The coffee machines don't work. our room was unlikable because the Air conditioning was not working and it was like a baking oven as the windows don't open. I was with my young kids and it was dangerous for them to be living in such conditions. The manager was kind enough to find us another room, but that AC also broke. it is unacceptable that the Hotel was letting rooms on a floor with no ventilation and air conditioning. Also the Hotel has Zero Halal options which was very disappointing considering that its an international chain.
Paul Mon, 9 June 2025
Overall good but the room...
Liked: Good location
Disliked: The bar staff need to be more attentive. Rooms need updating