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AustraliaHoliday Inn London Brent Cross Guest Reviews
Overall Average Score:
Good (3.8 out of 5)
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Jacqui Sun, 21 August 2022
I booked this 6 months ago to stay after a concert with my son, i paid for it the booking
Liked: It was not open
Disliked: It was not open
Jacqui Sun, 21 August 2022
I booked this 6 months...
Liked: It was not open
Disliked: It was not open
Sarah Mon, 15 August 2022
No words to describe how disappointed we are with Booking.com
Liked: nothing
Disliked: its more Booking. com we have a problem with. you booked us in to this hotel which had closed in 2020. you nearly ruined our trip to London. Thankfully IHG found us an alternative hotel at 10.30pm the night before
Elizabeth Mon, 15 August 2022
Shocking, never again.
Liked: free parking dependant on availability. Good cooked breakfast.
Disliked: Hotel is dirty, room was dirty and dated. Beds were old and very noisy as was the Aircon. Room hadn't been hoovered. Lifts were unsafe, some people had to be rescued, no safety certificate. I am disabled and was forced to use the stairs most times as the lifts were faulty. No fridge (family room). Toilet/bathroom was disgusting. Hairs still on bed sheets. no net curtains on half the windows. Extremely small tv with no popular channels, not even BBC 1. Staff were pleasant but clearly to few to be able to cope, we complained, the guy just shrugged his shoulders. After paying over 600 for 2 nights I am disgusted.
Deborah Sun, 14 August 2022
Disaster.
Liked: The hotel was closed and had been since March 2022 however nobody had thought to let me know so when I turned up with my family to stay down the road from Wembley Stadium so we could go the the Coldplay concert the hotel was unaccessible and closed, however Booking.com has charged me over 280 for the room that never was. We then had to travel back home to the Midlands after the show. Not what was planned for our London break.
Disliked: It was closed!
Michael
Exceptional
Manal
Perfect
Jeffrey
We had to be moved...
Liked: Dinner value was good, but execution was wanting.
Disliked: Defrosted steak was rubbery.
Darren
Good
Anonymous
Poor
Liked: We arrived at Brent Cross to be told the hotel was closed for a private booking which I was later told the hotel was being used for people with Coronavirus so we were exposed to possibly getting the virus not happy at all we were transferred to Wembley were the staff werent friendly at all the room was cold we were told we could have a free drink for the change In venue. Then they asked us to pay.
Disliked: It wasnt in the correct location cost us a taxi fare back to the area we should of been no apology
