Holiday Inn Brayford review

Liked: Room was clean.Hotel seemed clean as well.One of the receptionists was quite good and polite
Disliked: Too many mistakes happened with my stay. I was put on a wrong rate of £115 per day when it should have been £70 per day. I had to get that sorted.Then I had just requested an extra hour to stay beyond the designated check-out time but I was refused (by Rick) in spite of the hotel seemingly quite empty. I am more a IHG Platinum Elite member. That's the least the hotel could have done for me. Overall, I was quite unhappy with the stay due to the above issues.

Great stay

Liked: Location, comfy bed, spacious shower, very clean
Disliked: Couldn't find any fault

Terribly disappointing

Liked: Comfortable bed and powerful shower.
Disliked: The bedroom carpet requires a deep clean, there was what looked like red wine spotted at either side of the bed. Some of the walls are dirty and liquids have been thrown on the wall. The skirting boards need a good scrub, same applies to the shower basin where black mould is growing. The wait for check in also took c25 mins.

Good staff, poor room.

Liked: I can unequivocally say all of the staff I have encountered were fantastic. The room we had, not so much. We were moved room due to a mistake at check-in, not an issue dealt with fantastically. We moved to what seemed like a new room and it was aesthetically lovely. The issues started with a toilet that would take an hour to finish its flush cycle, lights that were impossible to turn off, a small green safety light which was strong enough to illuminate the entire room, air con with a mind of it?s own and the impossible shower which only serves to flood the room as opposed to cleaning who ever uses it. It?s such a shame this wonderful new room seems to have been hastily thrown together.
Disliked: The issues started with a toilet that would take an hour to finish its flush cycle, lights that were impossible to turn off, a small green safety light which was strong enough to illuminate the entire room, air con with a mind of it?s own and the impossible shower which only serves to flood the room as opposed to cleaning who ever uses it. It?s such a shame this wonderful new room seems to have been hastily thrown together.

Very poor

Very good

Exceptional

Nice views, good staff. Shame...

Liked: Good service and the ability to have meals in the hotel was a bonus as many hotels have no catering during the period of restrictions. Room service was very easy to arrange via an app. My room had a nice view of the waterfront (this was extra).
Disliked: Paying £10 to park.

Superb