Best place to stay in...

Liked: The great location,friendly welcoming staff..Clean comfortable room..Quiet from other rooms..The best full breakfast..
Disliked: I didnt like that there was no complimentry biscuits with the hot drinks..

Superb

Superb

Liked: Location
Disliked: No toiletries

Exceptional

Disliked: Heating did not work.

Superb

Exceptional

New mattresses needed and a...

Liked: The staff were friendly and helpful where they could be, we were given an extra quilt very quickly, for instance. Breakfast choice was good, a good range of pastries, cereals, fruits, yoghurt, cooked food etc.
Disliked: We found out on arrival that when making the reservation through Booking.com we could not choose a twin as I thought we had, but we would be allocated a twin OR double and we had a been given a double, not at all what we wanted. Reception staff explained that they were fully booked so wouldn't be able to change the room. We got an extra quilt very quickly which would have been fine for the large double in the room BUT the mattress was terrible. It was very firmly sprung with not enough additional padding on top so each time we turned or moved it bounced and woke the other person! It was also too firm to be comfortable. Awful night's sleep, though it would have been good to jump on if we'd wanted to.

Exceptional

Liked: Location was brilliant

Nice hotel with a great...

Liked: room lovely and warm on a very chilly night, two comfy beds with snuggly duvets, lovely view of the Brayford, great central location, nice breakfast
Disliked: Barking dog, left alone in nearby room by owner, barking from 7.30pm to well after 10pm, reception aware but had not be able contact owner!! Bar and Restaurant shut for an event that night (we had been advised of this but only a couple of days prior to our stay)