Holiday Inn Lancaster By IHG

Very good

We can’t stay there, we...

Liked: Nothing because the receptionists said that there was no parking for us and that if booking said there was parking because we did not make a call to verify that that was correct. My husband was discussing it and the receptionist canceled our reservation and they charged us three times, different transactions, then she told us to leave and that she was going to charge us for the stay.
Disliked: No parking, stolen my money from my account, racism, they don’t respect the people, I never sign any contract paper and they took a picture to my license, dirty place and selling drugs in the front of the hotel.

Very good

Exceptional

Rude

Liked: Location
Disliked: Everything. The staff were very rude and misinformed about everything.

Good

Liked: Decent gym, though could be better with more space; location.
Disliked: Despite asking for a quiet room, we were placed in a room right next to the elevator.

Overall it was alright

Liked: It was clean and well located
Disliked: I didn’t like the fact that when I booked I paid for parking and breakfast but when I checked in they only had me for breakfast so I got double charged for parking and no one would fix it

Superb

Liked: Beds were extremely comfortable, room was very clean and updated. Perfect stay.

Good

Liked: Great location, very clean, comfortable king suit, nice amenities.
Disliked: The parking garage seemed sketchy, and when we arrived to check-in, the young front desk lady never said hi and took 10 seconds to look up at us and even acknowledge us. It seemed like we were bothering her. She’s definitely not someone you want at a front desk and the face of the hotel.