Name: Holiday Inn Knoxville N - Merchant Drive By IHG
Address: 5634 Merchants Center Boulevard, Knoxville, TN
Telephone: (888) 608-6346
Rating: 4

Convenient Comfort Near Knoxville's Biggest Stages

Holiday Inn Knoxville N - Merchant Drive By IHG

Why Concert-goers love it

peaceful post-concert atmosphere

12:00 PM checkout

Who this Hotel is great for

Groups of friends looking for a central, affordable crash pad

Solo travelers checking off bucket-list concerts

Couples making a weekend of music and mountain views

Fans who want to unwind in peace after the encore

Budget-conscious visitors who still want comfort and convenience

Food and Drink Options

50+ restaurants and cocktail lounges

Nightlife Options

What People Say

clean, modern rooms

easy access to Knoxville’s venues

pet-friendly policy

Areas for Improvement

The Bottom Line

affordable, comfortable convenience

Holiday Inn Knoxville N - Merchant Drive By IHG Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

Write a review

The staff was unprofessional and need better training.

Liked: The rooms where clean and nice.
Disliked: The night time clerk was hot tempered and border line rude.

This was my first stay at the Clarion Inn Knoxville. The staff were very courteous and friendly and the rooms were very clean. I would highly recommend this hotel and look forward to staying here again. Hats off to this hotel and their employees for an outstanding service!

Liked: Highly recommend.

Exceptional

Good one- night stay to...

Disliked: Toilet seat was wobbly, no night light in bathroom.

Clean, quiet comfort

Liked: The facility is perfectly clean and friendly. I appreciated smelling very little of the cleaning solutions. (So many places are super charged with fragrance.) The room has everything we need for travel and very comfortable. AND QUIET
Disliked: My husband felt the neighborhood was sketchy. (I found it safe and normal.)

Memorable and enjoyable

Liked: Location and room was comfortable and outdoor pool was enjoyable. Breakfast was very good and plenty of options for the 2 mornings.
Disliked: Small elevator entrance and house keeping entered roomWith the sign on the door for no entrance.

Pleasant

Liked: Service was acceptable.
Disliked: We had several issues with our room during our stay, particularly with the plumbing and housekeeping.The toilet flushing was unreliable—waste often didn't clear on the first try, requiring multiple flushes, and we sometimes had to hold down the flush handle for it to work at all. The shower was equally problematic, with inconsistent water pressure that would fluctuate and occasionally stop entirely mid-use.Additionally, while the room was cleaned daily, the quality fell short of expectations. Surfaces weren't thoroughly wiped down, and some areas like the bathroom counters and floors seemed overlooked.Overall, these maintenance and service lapses impacted our comfort, and we hope the hotel addresses them for future guests.