Holiday Inn Knoxville N - Merchant Drive By IHG Guest Reviews
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Billy, Knoxville, visiting Thompson Boling Arena at Food City Center
The staff was unprofessional and need better training.
Liked: The rooms where clean and nice.
Disliked: The night time clerk was hot tempered and border line rude.
Angela N, Knoxville, TN
This was my first stay at the Clarion Inn Knoxville. The staff were very courteous and friendly and the rooms were very clean. I would highly recommend this hotel and look forward to staying here again. Hats off to this hotel and their employees for an outstanding service!
Liked: Highly recommend.
Emmanuel Mon, 2 June 2025
Good
Walker Mon, 2 June 2025
Superb
Anonymous Sun, 1 June 2025
Pleasant
Liked: The location was great. The rooms were fine. Clean and cozy. Dove wash, lotion, shampoo and conditioner. K Cup coffee maker.
Disliked: I was really disappointed in not being able to enjoy the outdoor swimming pool. It was Memorial Day weekend and I received a text the day after I arrived saying it was closed, not having an available working day. I stayed 4 days, and I was hoping to get maybe one day by the pool, but it didnt happen. It cost more money to stay at a Hotel with an outdoor pool, but I had already paid for my stay. So a little disappointment there.
Dereick Sat, 31 May 2025
Great Stay
Liked: Clean and staff was good. Breakfast was great
Charlene Sun, 11 May 2025
Comfy
Liked: Bar and restaurant on site. Both were very good.
Disliked: Paying for breakfast
Judith Sat, 10 May 2025
Very poor
Joseph Thu, 1 May 2025
Great experience!
Liked: Bed was excellent comfort.
Duenez Mon, 28 April 2025
Exceptional
Marko Sun, 27 April 2025
Pleasant
Christopher Fri, 25 April 2025
Superb
Liked: Great site. Loved Peter the Bartender.
Disliked: Bed was comfortable but the Hotel pillows are always terrible.