Holiday Inn Kenilworth - Warwick

Me and my stressed hound...

Liked: They take dogs!!! Perfect for me
Disliked: Nothing it was all perfect

Good

A great stay. Location was...

Liked: Location, simplicity and clean
Disliked: Parking can be limited

Good

Liked: .Central location .Clean rooms .Air con
Disliked: .No milk left in room .broken iron .no answer to reception via phone when called 4 times

Exceptional

Did the job, nothing more

Liked: It was a room, in the area I wanted. Staff were friendly
Disliked: Room was small, couldn’t open the window, no air con only a fan, did the bare minimum

Overnight stay to pick up...

Liked: Accessibility to Leamington and Warwick.
Disliked: We had booked a Premier (Executive) Room but were initially given a standard room. This was quickly corrected when brought to their attention.Premium room was a good size but very tired. Carpets rippled in rooms, toppers and sheets on beds didn't stay in place and rooms nothing like images on website. The room was advertised as having a mini bar but had a fridge with 2 cans of water and a twix bar. We were also unable to double lock the door overnight as this had been removed.It was a really hot weekend so we went to turn on the air conditioning only to discover it was not working. Reception promised to send someone up to look at it but noone came. After a further phone call to Reception we were then told that it was an outage to all rooms. We asked if we could have a refund and check out but we were told the Manager (Steve) who could authorise that wouldn't be in until the morning. We were given a desk fan to compensate.Temperature in room was unbearable not helped by heated towel rail that was permanently on in the bathroom. Window had to be left open and the outside noise was constant until early hours of the morning. Dreadful nights sleep.At checkout asked to speak to Manager (Steve) only to learn that he was not in and there had been a Manager on duty all of the time - actually one of the people I had already spoken to.I was informed that the AC was no longer in rooms and that website did not advertise AC. AC units are in each room but have clearly been disabled.We were offered a 50% refund immediately and without asking which was appreciated.Something is clearly wrong at this hotel - staff are pleasant and trying to make the best of a bad situation. They can only do so much with the tools they have which are sadly no longer fit for purpose!!

Average. Wouldn't choose to stay...

Liked: Evening meal was OK.
Disliked: Not enough staff at breakfast. Had to clear and clean own table. Also tried to fix pancake machine and very low on all food due to lack of staff being able to cope.A complete contrast to holiday inn at Heathrow.

Did the job

Liked: Very clean, cheerful helpful staff. I was at a conference nearby so only needed somewhere to sleep and this fitted the bill. Air con was lovely and cold (although others said there’s wasn’t working)comfy bed, very clean. It was a very cheap room so it was pretty much what I was expecting.
Disliked: Parking very limited, almost had nowhere to park and it’s in the middle of the town so no other obvious options if you’re unlucky. My room was a nightmare to get to, had to go up to 2nd floor, walk around a maze of corridors and then down stairs again to get to. If there are any mobility issues be aware some of the rooms are accessible by stairs only. Rooms were very basic, but clean.