Holiday Inn Johnson City By IHG

Exceptional

Superb

Exceptional

We will not stay at...

Liked: The breakfast wasn't included even though we paid $160.00. We've paid less at other hotels and still had breakfast included.
Disliked: Everything. Upon check in, I had to wait about 5 minutes while 2 employees were standing there trying to figure out how much to reimburse the other employee for something. That could have waited until after they checked me in. Our room had a terrible smell. The hot water never really got hot. The bath mat was completely soaked when we arrived. Have no idea why they would put a completely wet bathmat in the room hanging over the tub. When you stand in the tub, it felt like you were going to fall through. It squeaked and felt like it was moving as you moved taking a shower. The hotel needs some serious updating.

Passable

Liked: Nice looking hotel outside and inside
Disliked: We got into our room and found a razor in bathroom went to desk and they immediately got the bathroom recleaned which was awesome but the toilet literally felt like it was about to come off the wall every time u sat on it definitely needs to be tightened to wall door wouldn't shut without giving it a good yank. 100 dollar deposit is a bit of a inconvenience. But all in all bathroom toilet and door kinda killed it for me

Very good

Exceptional

Good

Liked: I liked the cleanliness and the modern decor and feel of the property in the lobby. The rooms were clean and comfortable.
Disliked: My check in process was difficult to say the least. After four tries, I finally got a room. The next morning, my breakfast that I had already paid for was an issue.

Poor