Holiday Inn Hotel & Suites Rochester - Marketplace Guest Reviews
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|6.3 miles from Rochester centre|
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Barbara, Wasaga Beach, visiting Rochester Dome Arena Tue, 19 November 2019
Our stay at this location was good. The hotel is located near shops, restaurants etc. Very convenient.
Liked: Hotel was spotlessly clean. Bedrooms, pool area, etc. were kept in tip top condition. Staff were teriffic.
Disliked: I cannot say this was bad, but it was surprising that breakfast was not included. Not even some toast. They do have buffet or a menu but there is a $10.00 charge for the buffet.
Marlee, Poughkeepsie, visiting SUNY Brockport Tue, 9 June 2015
Very pleased. Hotel personnel were extremely helpful and pleasant. Room was very clean and convenient to parking and on site amenities. Complimentary breakfast was excellent also.
Freddiemae Sun, 21 February 2021
Anonymous Sun, 14 February 2021
Disliked: Room was dirty...there was food on top of the counter...the bath tub was gross...the pool was not available after being told it was...i would never stay at this place again...Breakfast was a brown bag with a bottle of water and a granola bar
Anonymous Wed, 27 January 2021
Keishla Sun, 24 January 2021
Laura Sun, 29 November 2020
Great For The Value, Better...
Liked: -We usually stay at the Best Western in the same plaza but decided to spend just a few dollars more this time and stay here, it was the right decision.
-Hotel room was pretty clean and spacious; I suspect is it larger than the 199 sq ft. bookings has listed.
-The beds were comfortable, they were actual queen sizes with nice headboards.
-The heater unit worked without flaw and the window curtain was the chain-pully type. I like this so when you want the room completely dark, you get it without having to do any special maneuvers to try to get them closed like regular curtains.
-Multiple working outlets. Cute, workable/movable chair and desk. I was able to get some work done while I was there.
-Not sure if it was because the was low occupancy or not due to COVID, but the walls seem thick enough to not hear the next room over.
-I love the multiple parking entrances for the property.
Disliked: -It seems like the hotel is becoming complacent with a few things, leaving stains, duct tape over tears. Paying just a little more attention to the overall hotel and room inside and out could make it a 10. -The bathroom counter has no shelves, so there was no place to put the hairdryer or extra toilet paper. Since there was no housekeeping service (though they offered since we were staying for 5 nights, we declined), we stocked up on supplies. There was also no dish to put the soap bar, so it just became wet and gross. They should also ?look up? once in a while during cleaning, they might see these spots that could use a repaint. There was no channel listing guide. Again, just small things that can be easily addressed. Lastly, the internet was somewhat slow considering the parking lot was pretty empty. -I was also annoyed that I paid $2 for bottle of water from their cooler/store, then saw the complimentary COVID breakfast grab bags that had the same bottle of water in it?wish the front desk person would have said something before I purchased the water bottle. -When guests are not around, staff do not always wear their mask. They pull them up when they see us. I know it's annoying, but covid can stay in the air for hours. Wearing a masks at all times protects all of us.
Karen Sun, 29 November 2020
Barbara Sat, 28 November 2020
John Wed, 18 November 2020
Dariann Sun, 8 November 2020
Elton Mon, 2 November 2020