Superb

Very good

Liked: There was no breakfast and the restaurant was closed. A bagged breakfast could have been an option especially when there is no microwave in the rooms.
Disliked: No breakfast and the restaurant was closed. A bagged breakfast could have been an option especially when there is no microwave in the rooms. Staff were caught smoking just outside the front door, allowing smoke to enter the hotel as the front door was left open at all times.

Passable

Disliked: Took a long time for hot water to reach the 9th floor. Staff smoking out side in front of the entrance.

When we complained about the...

Liked: Location was ok. Most staff were ok as well.
Disliked: Rooms were absolutely terrible. Me and my partner broke out in hives due to dust and bugs. Moreover, the Asian receptionist (with all due respect) was new and charged us $300 for damage deposit instead of standard $100 as confirmed by their manager. Also he gave us a room that was clearly closed off due covid for a long term and then given out to customers instead of more cleaner rooms.

Very good

Good

Exceptional

Very good

Very good