Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area

Exceptional

Over all decent

Liked: Breakfast was good but was charged twice. Online was charged plus charged at restaurant
Disliked: Staff was rude plus I had to reserve room twice because 1st reservation which was cheaper couldn't be found.

Would not recommend facilities but...

Liked: Location.
Disliked: I researched the website and called ahead to confirm important information that influenced my decision to stay here. Unfortunately, I was mislead about about entertainment and dining options at the hotel. I was told every room had a smart tv and I would be able to log into my own apps, which was very important to my family as there was a highly anticipated sporting event we planned to watch. This was not true, there is no smart tv only direct tv so we had to watch the event on a personal laptop. I paid for breakfast based on the menu found on their website but was then told it was buffet only, so no waffles and fresh fruit bowl which was why we bought the breakfast option. Additionally, the bathroom reeked of raw sewage. We weren’t sure if the toilet had recently overflowed and the spill hadn’t been appropriately mitigated, or if there is a larger sewer system issue. Either way, it was gross. Lastly, the staff were very friendly and helpful. Nothing that we dealt with was their fault.

Very good

We slept well but ate...

Liked: The room was comfortable and met our expectations.
Disliked: The restaurant services were woefully short of meeting our expectations. Your website stated there was a restaurant, however the limited service was weak in delivering. The breakfast service was terrible. The only option was the breakfast buffet even though signs posted clearly stated we could order off of a breakfast board menu. The buffet, all in cost of $23, consisted an all cold food, even what was supposed to be hot or at least warm. The poor food service options give us cause for the sub par overall rating. We would not stay at this hotel again because of the poor food options.

Good

Pleasant

Liked: The toilet seat was broke and it honestly looked like the cleaners half assed cleaned our room

Otherwise great place

Liked: Water in bathroom sink leaked whole time sleeping was difficult. Reported it but nothing was done about.

Great location with a friendly...

Liked: This location was perfect as it was near the highway, shopping center, and Ray Fisher Stadium. The gentleman who checked us in was very friendly and accommodated a slightly earlier check-in with our kiddos.
Disliked: My only issues were with the pool which had way too much chlorine and had a cloudy color to the pool water. Additionally, the fitness center stationary bike has broken straps on the pedals so I couldn't use it and there were no towels or water available.