Had a great experience with both the ConcertHotels.com as well as the concierge at Port of Miami Holiday Inn. Thank you.

Liked: Customer service.

Liked: Clean rooms and location for attending a concert.
Disliked: The air conditioning was out when we arrived and the elevators didn't work when we left.

Superb

Old hotel and the rooms...

Liked: The shopping and restaurants only across the road.
Disliked: The hotel rooms are in need of an upgrade. Everything is old and dated. The hotel parking was overpriced.

Okay

Liked: The cleaning staff were very courteous and accommodating .
Disliked: The Older gray, short haired female desk clerk was very rude. This person should not be representing the face of the hotel.

Exceptional

Liked: Staff great , property very clean , restaurant wonderful food and awesome staff .

Very good

Liked: Great location. Good amenities
Disliked: old french fry and used q-tip on the floor of the room

Exceptional

Liked: We loved everything about this hotel. The staff are very friendly and the rooms are very clean.

All in all ok for...

Liked: Very close to nice shops and restaurants. Staff very friendly!!
Disliked: Noisy room, our room was a connecting room and the family next door were very noisy late at night. All in all ok for what we paid for!!

Good

Liked: Location
Disliked: Price

Great experience Disney Cruise is...

Liked: Eggs were actually watery lol but overall great experience. My girls loved all the city light at night
Disliked: Bathroom was kind of small. Closet was huge, they should have but more sq footage in bathroom instead of closet. My still comfy