Holiday Inn Hotel Port of Miami-Downtown, Miami

Had a great experience with both the ConcertHotels.com as well as the concierge at Port of Miami Holiday Inn. Thank you.

Liked: Customer service.

Liked: Clean rooms and location for attending a concert.
Disliked: The air conditioning was out when we arrived and the elevators didn't work when we left.

Exceptional

Not as expected

Liked: Excellent location for transfer to the terminal docks and market. Beds were fairly comfortable.
Disliked: This Holiday Inn is a bit run down and doesn't meet expectations of other Holiday Inns. There was such a queue to check out for the lifts that we had to go up to go down! And walked down a couple flights with our bags. Decor is dated.

Exceptional

Superb

A great place to stay...

Liked: We stayed overnight so that we would be there early for the cruise next morning. It was a great location and the staff were phenomenal. The bar even helped me out while they were closed. And the front desk realized that a lot of guests were going to the same cruise and had some fun with us.
Disliked: The area outside was a little sketchy at night time. We did decide to go to a bar nearby and that was a nice place but walking from the hotel to walgreens nearby was a little off putting but there were plenty of cops on the street so we never felt scared.

Perfectly located, convenience property. Great...

Liked: The property was conveniently placed, accessible for social and entertainment at The Bayfront area. We had a very comfortable sleep.. amazing! The staff were friendly and very helpful!
Disliked: Property feels very dated and would benefit from updating!

Good

Liked: Staff was very accommodating. Location was close to great restaurants and the Miami Book Fair.
Disliked: Beds were too high...they were hard to get into...even in a handicapped room. Toilet was too low...even in handicapped room. There is a "ledge" in the doorway going from the hallway into the bathroom. It is very easy to not notice it and stumble over it into the bathroom. I'd be surprised if someone hadn't stumbled and fallen over it and hurt themselves when they fell onto the bathroom floor.