Had a great experience with both the ConcertHotels.com as well as the concierge at Port of Miami Holiday Inn. Thank you.

Liked: Customer service.

Liked: Clean rooms and location for attending a concert.
Disliked: The air conditioning was out when we arrived and the elevators didn't work when we left.

it worked well for the...

Liked: the property is well located and makes it easy to get around to things. the lobby is nice when you walk in.
Disliked: the room needs and upgrade, the Carpet was old and not very clean and the bathroom had water damage and no good ventilation. also wish the breakfast had healthier options, the eggs were powder and gross.

Disappointing

Good

Very good

My family got a great...

Liked: Enjoyed the breakfast buffet. The rooms were clean and the beds were comfortable. The staff was very nice and were wonderful with my 10 year old son.
Disliked: Furniture and carpets look dated. The benches in the lobby had tears in the cushions. A little would go a long way to make the lobby more appealing. Update the furniture there first, then update floor by floor. Given the location, hotel could be a goldmine.

Overall great experience

Liked: Room was cool and very comfortable
Disliked: Price could be a little lower.

Exceptional

Good

Disliked: Moldy smell in the room.

Superb

Liked: The area was amazing. The workers were very friendly and pleasant
Disliked: The pool was closed indefinitely. That was the reason we booked at the hotel and nowhere on the listing did it say the pool was closed