Holiday Inn Hotel Port of Miami-Downtown By IHG

Had a great experience with both the ConcertHotels.com as well as the concierge at Port of Miami Holiday Inn. Thank you.

Liked: Customer service.

Liked: Clean rooms and location for attending a concert.
Disliked: The air conditioning was out when we arrived and the elevators didn't work when we left.

Bad

Pleasant

Very good

Disappointing

Liked: Breakfast was wonderful as was the staff in restaurant.
Disliked: Front desk staff wasn't pleasant and need customer service skills. Very short answers and seemed bothered

In terms of the location...

Liked: Location location location. The restaurant, don’t know if it’s private had great dishes. Its staff was more pleasant. The ambiance was nice. The area clean.
Disliked: Staff seemed overwhelmed. The actual building needs to be overhauled. Mold and mildew resulted in a smell from the moment you entered the lobby, hallways, elevators and rooms. Two persons in our group suffered mold related discomfort. There were staffers who were rude once a complaint was lodged. Seriously overpriced.

Very nice

Liked: Near the bayside
Disliked: Needs to be up dated a lot

Pleasant

Liked: The staff was very helpful and courteous. The location to the cruise port and restaurants is great
Disliked: The bathrooms could be updated. There was an odor in the adjoining room that my son stayed in that we couldn't identify. Didn't have a hair dryer or mini fridge.

Good

Was not a good experience....

Liked: Good location
Disliked: The hotel itself and the room smelled like mildew.