Had a great experience with both the ConcertHotels.com as well as the concierge at Port of Miami Holiday Inn. Thank you.

Liked: Customer service.

Liked: Clean rooms and location for attending a concert.
Disliked: The air conditioning was out when we arrived and the elevators didn't work when we left.

Pleasant

Liked: Great location! Close to the cruise port in Miami.
Disliked: The room felt very dated. It could use an update and a deep clean. I felt as though it wasn?t as clean in terms of details like behind the doors or in cracks and crevices of the bathroom. I don?t feel like there is an attention to detail being paid having stayed at other IHG branded properties.

Exceptional

Liked: Everything was ok
Disliked: I liked everything for the duration of my stay

The stay was memorable.

Liked: I love the breakfast and the Staff members were helpful
Disliked: You can tell one of the front desk hotel staff is new. They didn?t know the proper policy for the hotel. The remainder amount shouldn?t have been refunded because they didn?t know what they were doing, we had to figure out a way to get the amount and stay here. They need to properly train their people a little more. The rest of the days were okay, the breakfast is especially great and some staff members are really sweet.

Passable

Good

Disappointing

Disliked: Awfull service .in one week they made the room only once

Very good

Superb

Liked: Location
Disliked: Need updates in showers

Good