Name: Holiday Inn Hotel And Suites Idaho Falls By IHG
Address: 3005 South Fork Boulevard, Idaho Falls, ID
Telephone: (888) 406-7656
Rating: 4.5

Holiday Inn Hotel And Suites Idaho Falls By IHG Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Exceptional

Short stay few problems!

Liked: Good-No problems
Disliked: Slippery Tubs, needs rubber mats! Water issues, no control for window shade

Exceptional

Very good

Liked: The burger place was excellent the bartender was incredible, the veggie burger was bomb the check in person was great but needs support staff, c'mon Hilton makes a mint, pay people. The room was spotless and I could have lived there forever.
Disliked: Staff use of the N. Word in casual conversation but it's "Idaho" that is just how you all talk? Right? Honestly in the time I was there you had a diverse clientele and it was very disappointing. The hotel didn't offer breakfast at that higher than normal pricing and it's way too far from anything even with a car.

Family vacation

Liked: Everything was perfect

Our stay was nice, but...

Liked: The property was very nice, the room was very clean. The staff very friendly. We were able to get into our room thirty minutes early.
Disliked: The swimming pool and hot tub were out of order, the exhaust fan in the bathroom wasn't working, unable to connect to wifi, and the ice machine on our floor was out of order so we had to go down a floor for ice. The tub surround had a large crack in it.

Very good

Good

Liked: Comfortable beds and room
Disliked: Bad breakfast, no standard black tea, no espresso/cappuccino, just plain black coffee, no buffet, just a very weak selection of options, and no coffee shop outside in walking distance forcing us to use the hotel option.

Very good

Liked: Clean and safe Good locationSpacious rooms
Disliked: Had to pay for breakfast...restaurant not usual breakfast buffet like expected. Long wait to be served and told they were out of eggs which the menu offered omlettes and various dishes that required eggs. After waiting 20 minutes for a waiter and then no order taken for another 15 minutes we got up and left with crying little children. Drive to McDonalds for breakfast....not a good start for a day of travel ahead of us. I had 2 rooms with 2 adults and 2 children in one room and 3 adults and 3 children in another. The rooms were very nice. But we needed 2 more towels per room and non were available, the pool where the children swam that evening had no towels left for our group. The front desk said all towels were in the dryer and would not be dry for 2 hours. What? We used our room towels. Now we really had no towels for showers. The hot tub was out of order. Reviews back in April reported the hot tubs down. Looks like a lovely new hotel has some management issues. I'm not a complainer. I love a clean room and surrounding....but these small details set everyone running up to our rooms...to the front desk...more than once. Breakfast issue...that recked the morning! I hope others had a more positive breakfast experience. This breakfast model didn't work for us at all.