Holiday Inn Gurnee Convention Center Guest Reviews
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|3.5 miles from Gurnee centre|
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Janet Mon, 17 February 2020
Liked: The pool and evening staff. In previous visits we received wonderful interactions with both the front desk staff and wait staff. Not so much for this visit.
Disliked: The resturant staff and morning manager as well. We have stayed here 4 times in the last 6 weeks and this is the first time we have received such rudeness. I will be contacting the corporate office.
Scooter Mon, 17 February 2020
Place needs to be torn...
Liked: The convention center
Disliked: The curtains were held together with a paper clip, the beds made noise, the room was dirty, the heater made a loud noise like it was going to blow up, the walls were paper thin, there was no vending machine only a ?store? where you had to wait 10 minutes to pay, you could hear everything going on on either side of your room, the hallway and upstairs, the bar staff was inattentive and slow, drinks were marked up 4x regular price, and I was given the wrong room but that was booking.com ?s fault.
Fidel Sun, 9 February 2020
Johanda Wed, 29 January 2020
Very happy especially for the...
Liked: Breakfast was great, options for everyone and omelet bar was a great surprise.
Disliked: Beds were small, thought we were getting 2 queens. We weren't expecting 2 full size beds.
Irene Wed, 22 January 2020
Anonymous Fri, 17 January 2020
Disliked: In the morning, the TV in the hotel lobby was so loud that I could hear it clearly from the second floor, but nothing changed after I called the front desk
Greg Mon, 6 January 2020
Disliked: The heater made clicking noise.
Michelle Wed, 1 January 2020
Disliked: I booked a specific room and it was changed to something totally different and found out that the owners had the room that I booked. Also the receptionist had a bad attitude and was trying to argue with me and my husband. I will not be coming back to this location anymore.
Daphne Wed, 18 December 2019
Kache Mon, 16 December 2019
The stay was Great until...
Liked: The room was spacious and had a good view of the pool. I have teenagers and I could see them from my room window in the pool.
Disliked: The front Desk clerk upon check out was VERY Rude! As she accused my children of stealing from the breakfast buffet before check out! Which meant I had not even had a chance to pay for anything before she Stated that my children had stolen food. However the child was not mine and did not belong in my room but she took surveillance still pictures of them which I am not even sure that that is legal of a MINOR! She never once called me on my cellphone in regards to the breakfast she never came to the room to ask. Her name was Nancy she actually called the room and got my ADULT NIECE who she accused me of being, and stated that she seen the girl with the plate come into my room! But when they asked the children at the buffet what room they were in the children stated room 258 Which a mother of 3 I believe was in who actually had paid for the breakfast upon check in. This information was provided by Nancy at the front desk. Also there were no signs up stating that the children needed to pay for the breakfast.