Holiday Inn Guildford Guest Reviews
Write a review
Write a review
Hasan Wed, 23 July 2025
Customer service to be improved
Liked: Location is good
Disliked: Staff not helpful. The AC was not working since our checkout but they did not inform us. Room service is so bad, no one to respond and if they respond no one to deliver or check if the service is delivered.
Monya Tue, 22 July 2025
Good
Joanna Tue, 22 July 2025
Great location
Liked: Beautiful entrance, foyer and top floor. Nice an airy
Disliked: Room on lower floor was tired and needed an upgrade to level of front reception. Was disappointed to find it cost 8 pounds to park car. Would have expected that residents would be reimbursed the parking fee
Marianne Mon, 21 July 2025
Amazing! We will be back
Liked: Amazing! It's just like a 5 star hotel - so good that my little one made a mini Holiday Inn from paper mache at school and wants to go and stay at a hotel all the time now!
Disliked: The A was turned down to 16 C, - this was very cold. It would have been great to keep it around 20 C instead :)
Roger Sun, 20 July 2025
Very good
Liked: Good breakfast
Dimitrios Sun, 20 July 2025
Great service
Liked: Superb
George Sun, 20 July 2025
Holiday inn Guildford disappointment
Liked: Bed was OK room OK with fridge spa was OK and food was good
Disliked: Didn't like having to book to going to spa plus opened to outside toddler groups witch were very noisy not relaxing time in spa area.Plus Didn't sleep at all as there were groups of young children running up and down corridors on first floor from 8 till say 10 ish finally got an hours sleep to be woken up at 12:30ish by drunk young adults messing about in corridor running about screaming shouting slamming doors. We went there to relax but unfortunately this didn't happen and left early won't be booking to stay there again plus a couple of traps sitting outside drinking and playing music loud
Karen Sat, 19 July 2025
Passable
Liked: Reception staff very good and the bar staff.
Disliked: The room was very hot as know air conditioning. Some room's had air conditioning but our's wasn't working.
Neil Sat, 19 July 2025
Exceptional
Poon Sat, 19 July 2025
The food is good and...
Liked: Quiet, clean and spacious
Disliked: a bit far from downtown