Holiday Inn Grand Rapids - South Guest Reviews
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9.1 miles from Grand Rapids centre |
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Nichole Sat, 16 March 2024
Amazing spot for a pool...
Liked: Breakfast was so good! Room was clean and updated, pool was great for the kids
Disliked: Shower never got beyond Luke warm
Ryan Thu, 14 March 2024
Take some time to get...
Liked: Kids splash pad and pool are was ok.
Disliked: Many areas were repainted poorly. Carpets felt dirty on stairs
Donna Mon, 11 March 2024
Disappointing
Disliked: The hot tub jets and the whirl pool wasn't working. The water was disgusting. Over 50 ppl that didn't have wrist bands on. Which I said something to the front desk. The couple next to us were fighting and yelling. Which me and the grandkids had a hard time sleeping.
Jamie Thu, 7 March 2024
Do not recommend!
Disliked: Check in was unpleasant & took a very long time. Bed linens were starched and scratchy. It took over an hour to get breakfast. Other patrons were running the halls all day and night banging on doors. We couldn’t sleep. Hotel was understaffed and the stay was not at all worth the charge.
Hilary Thu, 7 March 2024
It was a fun place...
Liked: The pool/waterpark was perfect for young kids.
Disliked: It says breakfast is included but thats not correct. If you buy one adult breakfast you can get two kids for free. Not a bad deal just different than advertised. The food was decent. Also, our room had no shower curtain and there was no cleaning service between days of our stay so we had to keep asking for towels, garbage bags, coffee cups.
Cassandra Tue, 5 March 2024
Poor
Lee Tue, 5 March 2024
The Great Stay,.... Not..
Liked: Nothing, it stunk an not just the lobby the hallways the pool area all of it was just weird..
Disliked: Everything, the staff was rude an fabricated the stay meaning tell me things to get me in there an then when I get there it's totally different to the point if I knew those things I would have stayed somewhere else an not at this place. Started with the lobby smelling bad the guy behind the counter was rude (your problems your having are not ours an shouldn't be projected at us we just showed up sir) also when we asked about the pool he said only four people at a time because you need wristbands an if you want extra it's 30 more dollars but you only get so many per room, I had my grand babies there to swim an visit with us an couldn't even do that which was the point in the visit. We tried to get our money back to stay somewhere else an was told we could srry about your luck. We tried to make the best of it When we went down there to the pool it was a mess wristbands every where an all kinds of people with out them, birthday party going on we went back up stairs after just saying f it an just all of us going swimming obviously no one cares. We try to go to sleep an the TV next door was so loud... We tried the desk no answer no one even at the desk an when we finally got someone they never even took care of it. When we booked the room we were told free breakfast for 2 adults 2 kids was free when we got down there nothing was free we had to pay to eat an there was one person cooking something while the whole kitchen area was full of people wondering wtf.
Clay Mon, 4 March 2024
Fun getaway with kids under...
Liked: Location
Disliked: Water park is very very basic and the water didn't look very clean. No real complaints, just basic.
Mary Mon, 26 February 2024
Superb
Liked: My room was clean coffee was available
Disliked: I am handicap I need a step stool for the bed. Room was not ready until about 5 pm so I couldn't settle in. The hot tub had a ring in it so many people pool need more clorine
Vollon Thu, 22 February 2024
Wont be returning
Liked: We went there for the pool facilities. The splash pad was fun for my children. The price of the room was reasonable.
Disliked: The breakfast was horrible. The description on the menu was Belgian waffles and we got Eggos. The hot tube was brown water (that can’t be safe). The trash cans in the lobby and halls were overflowing.