Name: Holiday Inn Grand Rapids - South By IHG
Address: 6569 Clay Avenue Sw, Grand Rapids, MI
Telephone: (888) 416-0458

Kind Of Disappointing & NOT...

Liked: Location.Room Availability.Entertaining Pool Area.
Disliked: 1. The lobby & all public access spaces were NOT temperature controlled! It was literally as miserably hot/humid inside as it was outside?!2. Our Room was NOT cleaned well. There was a “fresh blueberry” laying on the carpet by the fridge. The ceiling had a streak of brown stain over the beds/across 1/3 of the room that looked like chronic water damage/bodily fluids?!(GROSS) The toilet paper roll was almost all the way gone AND the toilet had tissue IN IT STILL?!3. Their new “budget cuts/inflation” sized “TOWEL-ettes” they have down-sized to stock in the pool area were pitifully small and could not even dry off my baby! Much less an ADULT?! It was also frustrating that for TWO days we were there, it seems the staff couldn't even keep their tiny hand towel-ettes stocked for guests to use.4. We paid extra for our Suite Package Rate Deal because it was supposed to include a full hot breakfast?! I was down their in their 95’ breakfast area a whole 55 minutes before breakfast was supposed to end… and already they ONLY had 1 HARD stale bagel, 2 ends of break, a handful of cereal scattered across the counter. Cold scrambled eggs. And a few leftover/returned burnt-to-a-crisp pieces of bacon.Once the office staff member got off her cell phone… then she came into the Kitchen area and apologized a lot and said that she would have the fresh food items out as soon as possible. Given the extremely hot and uncomfortable temperature in the lobby and the dining area, I could not wait to see how long that was going to take and left without any buffet breakfast.

Exceptional

Liked: Loved the pool area, my 4yr old grandcutie has a blast!
Disliked: There was nothing!

Exceptional

Pleasant

Would visit again. Please give...

Liked: Cozy rooms, nice pool and hot tubs for the kiddos. Breakfast was very good.
Disliked: Our toilet clogged on the first flush and for the remainder of the stay would clog. Staff did come to fix it the first request but that wasn’t the end unfortunately. We just dealt with the issue since we were only staying two nights. There were a group of people just loitering in one of the conference spaces outside our room. They were so loud we had to leave our room to ask them to quiet down. (This was at 1030p mind you)