Holiday Inn Grand Rapids - South By IHG

Good

Disliked: Paying for breakfast

Nice place

Liked: Loved the layout of the room and the spaciousness. King suit a great room.
Disliked: Could hear the cars on the highway as soon as a.m. driving started.

Amazing stay

Liked: Everything!! Staff was amazing and rooms were clean! Beds were extremely comfy!
Disliked: Not really anything.

Very enjoyable!

Liked: The room was nice and clean! My kids enjoyed the waterpark!
Disliked: The breakfast could have been a lot better.

Very good

Liked: great staff, glad breakfast was available
Disliked: bed was awful - sunk into the middle

Hotel was a nice place....

Liked: Very clean pool was nice
Disliked: We liked everything except for the smell of marijuana coming from the hallway and in the elevator.

Bad

Pay to pay more

Liked: Beds were nice
Disliked: Nickle and dimed everywhere.

Kind Of Disappointing & NOT...

Liked: Location.Room Availability.Entertaining Pool Area.
Disliked: 1. The lobby & all public access spaces were NOT temperature controlled! It was literally as miserably hot/humid inside as it was outside?!2. Our Room was NOT cleaned well. There was a “fresh blueberry” laying on the carpet by the fridge. The ceiling had a streak of brown stain over the beds/across 1/3 of the room that looked like chronic water damage/bodily fluids?!(GROSS) The toilet paper roll was almost all the way gone AND the toilet had tissue IN IT STILL?!3. Their new “budget cuts/inflation” sized “TOWEL-ettes” they have down-sized to stock in the pool area were pitifully small and could not even dry off my baby! Much less an ADULT?! It was also frustrating that for TWO days we were there, it seems the staff couldn't even keep their tiny hand towel-ettes stocked for guests to use.4. We paid extra for our Suite Package Rate Deal because it was supposed to include a full hot breakfast?! I was down their in their 95’ breakfast area a whole 55 minutes before breakfast was supposed to end… and already they ONLY had 1 HARD stale bagel, 2 ends of break, a handful of cereal scattered across the counter. Cold scrambled eggs. And a few leftover/returned burnt-to-a-crisp pieces of bacon.Once the office staff member got off her cell phone… then she came into the Kitchen area and apologized a lot and said that she would have the fresh food items out as soon as possible. Given the extremely hot and uncomfortable temperature in the lobby and the dining area, I could not wait to see how long that was going to take and left without any buffet breakfast.