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AustraliaHoliday Inn Grand Rapids Downtown Guest Reviews
Overall Average Score:
Very Good (4.6 out of 5)
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Daniel, Coloma Mon, 9 May 2016
Liked: Clean room; great location; hotel staff was friendly and helpful.
Disliked: None.
Nancy, Muskegon , visiting Van Andel Arena Sun, 12 January 2014
Liked: Very friendly staff; clean room; close to the skywalk! I love the city of Grand Rapids - it has a lot to offer!
Teri, Standish, visiting Intersection Grand Rapids Mon, 2 September 2013
Overall, great experience.
Liked: Great beds and pillows; very clean; very nice staff; loved the welcome call from the front desk and located near everything. Very happy!
Disliked: No refrigerator in room and light switch for bathroom was just inside the main room door, not inside bathroom.
Jennifer, DeWitt Tue, 5 March 2013
We went to the Mega 80's show at the Intersection and this was a perfect place to stay - reasonably priced room and close to downtown.
Liked: Nice hotel; great service; very close to downtown.
H.k Wed, 2 June 2021
Exceptional
Omar Sun, 30 May 2021
Liked: Location and size of the room. Price was low.
Disliked: Staff was okay at best. Didn¿t feel they genuinely cared about their guests. Room had something sticky on the carpet.
Anonymous Sun, 16 May 2021
Superb
Alex Sun, 16 May 2021
Exceptional
Michiah Mon, 10 May 2021
Exceptional
Harmonic Tue, 4 May 2021
Exceptional
Kayeann Sun, 25 April 2021
Exceptional
Tierra Tue, 13 April 2021
Exceptional
Ashley Mon, 12 April 2021
Bad
Disliked: Room wasn't clean, tub was very dirty upon arrival, tv didn't work! had to call downstairs and have them send someone to re-clean the room. Woke up in the middle of the night to get something to eat and found a boot on my windshield, in which parking was suppose to be free but they wrote my license plate number wrong on their end and I had to wait HOURS before the police came to take it off! On top of that it was snowing and I was starving! Their solution was giving me half off a room, which was unacceptable. This was valentines day weekend and my first and last time in Grand Rapids. Hate that my experience was ruined. I would be cautious of booking here.
Paul Thu, 25 March 2021
Superb
Liked: The room was very clean and comfortable. The view of downtown and the river front was great.... night and day time. I enjoyed the complimentary breakfast. The food was delicious. The staff was awesome. Easy to talk to and very helpful.
Disliked: The only thing that was a downer was couldn't get into the pool.
