Liked: Clean room; great location; hotel staff was friendly and helpful.
Disliked: None.

Liked: Very friendly staff; clean room; close to the skywalk! I love the city of Grand Rapids - it has a lot to offer!

Overall, great experience.

Liked: Great beds and pillows; very clean; very nice staff; loved the welcome call from the front desk and located near everything. Very happy!
Disliked: No refrigerator in room and light switch for bathroom was just inside the main room door, not inside bathroom.

We went to the Mega 80's show at the Intersection and this was a perfect place to stay - reasonably priced room and close to downtown.

Liked: Nice hotel; great service; very close to downtown.

It was very comfortable.

Passable

Liked: Clean. Responsive staff.
Disliked: Shockingly small rooms and beds and no breakfast included at elevated prices. Poor value overall.

Not Satisfied

Disliked: The rooms are not up-dated. I booked 3 rooms my 2 boys there rooms smelled like smoke . All the rooms were out-dated , the bathroom was a shoebox , carpets looked dirty . My room did not have a refrigerator in it and the boys rooms came with free breakfast and mine did not. Booked these rooms back in November and we all ended up on a different floor . Not the best experience I have had at a Holiday Inn .

I usually don?t like having...

Liked: Location close to concert venue.
Disliked: The cost was very high for the value. Was in town for a concert, so my usual choice was unavailable. Long wait for seated breakfast. A buffet would be much more efficient.

Good

Exceptional

Liked: Hot tub and the breakfast was good
Disliked: Bed was a little hard

Fabulous

Exceptional

Very good

Liked: Bed was comfortable, appreciated the mini fridge and microwave
Disliked: There was a towel behind the chair in our room, leading us to believe that the room wasn?t properly cleaned before we arrived