Liked: Clean room; great location; hotel staff was friendly and helpful.
Disliked: None.

Liked: Very friendly staff; clean room; close to the skywalk! I love the city of Grand Rapids - it has a lot to offer!

Overall, great experience.

Liked: Great beds and pillows; very clean; very nice staff; loved the welcome call from the front desk and located near everything. Very happy!
Disliked: No refrigerator in room and light switch for bathroom was just inside the main room door, not inside bathroom.

We went to the Mega 80's show at the Intersection and this was a perfect place to stay - reasonably priced room and close to downtown.

Liked: Nice hotel; great service; very close to downtown.

Exceptional

Exceptional

Passable

Liked: Clean staff nice
Disliked: No services almost on the freeway

Disappointing

Liked: Its a very old hotel not a good relationship between price and facilities

Good

Liked: Staff was great
Disliked: Under construction but they made the best of it

Great location for exploring downtown...

Liked: The location was great, the staff was extremely friendly, parking was easy/plentifully available, the pool was ok. There is a bar/restaurant onsite/attached to the hotel, so that is convenient. Good selection of TVs channels.
Disliked: The lobby area is kind of dark/small/closed off, our room had a very weird/unusual setup. The heater/air conditioner was old/very loud. The towels were small and a little scratchy. The bed was terrible, very uncomfortable and EXTREMELY loud/shaky. Every time you moved it made really loud creaks/noises.

Disappointing

Exceptional

Not worth the money

Liked: The free parking
Disliked: Tv didn't work, room is tiny, sink not in bathroom, common areas are dirty