Liked: Clean room; great location; hotel staff was friendly and helpful.
Disliked: None.

Liked: Very friendly staff; clean room; close to the skywalk! I love the city of Grand Rapids - it has a lot to offer!

Overall, great experience.

Liked: Great beds and pillows; very clean; very nice staff; loved the welcome call from the front desk and located near everything. Very happy!
Disliked: No refrigerator in room and light switch for bathroom was just inside the main room door, not inside bathroom.

We went to the Mega 80's show at the Intersection and this was a perfect place to stay - reasonably priced room and close to downtown.

Liked: Nice hotel; great service; very close to downtown.

Very good

Disliked: Wait a long time getting breakfast Food was cold Maybe understaffed Not sure Dinner room not very busy Wasn’t convenient for travelers touring your city Wait staff was friendly

Was clean and comfortable but...

Liked: Location, cleanliness and friendly staff.
Disliked: The restaurant was SO SLOW. It took 2 hours for 3 of us to get a meal and the restaurant only had 2 other people in it. And it was $100 for 3 meals. The furniture in the rooms took up all the available space. The wardrobes made it impossible to walk around. Felt cramped.

Very poor

Liked: Location
Disliked: Still haven’t received the hold fee back onto my card and it’s been 4 weeks now

Exceptional

Comedy Show Event

Liked: Everything
Disliked: Food and bathroom area! Tub and towel too small, no walk way! Food was dry and greasy

Exceptional

Liked: The hotel was beautiful and easy to navigate. We were in town for a show and it was wonderful to have shuttle service to and from the show.

Superb

Superb

Liked: Quiet, comfortable, location

Will be coming back

Liked: Beautiful downtown view from room. Clean rooms! Friendly staff! Let me and my crew check in 1.5 hours early
Disliked: More options for Continental breakfast