Holiday Inn Grand Rapids Downtown By IHG Guest Reviews
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Daniel, Coloma
Liked: Clean room; great location; hotel staff was friendly and helpful.
Disliked: None.
Nancy, Muskegon , visiting Van Andel Arena
Liked: Very friendly staff; clean room; close to the skywalk! I love the city of Grand Rapids - it has a lot to offer!
Teri, Standish, visiting Intersection Grand Rapids
Overall, great experience.
Liked: Great beds and pillows; very clean; very nice staff; loved the welcome call from the front desk and located near everything. Very happy!
Disliked: No refrigerator in room and light switch for bathroom was just inside the main room door, not inside bathroom.
Jennifer, DeWitt
We went to the Mega 80's show at the Intersection and this was a perfect place to stay - reasonably priced room and close to downtown.
Liked: Nice hotel; great service; very close to downtown.
Abigail Sun, 13 July 2025
Comfortable, clean, and convenient!
Liked: The bed was super comfortable and it was in a great location. Very clean and convenient.
Disliked: It was a little noisy next to the street.
Rosey1n Fri, 11 July 2025
Exceptional
Liked: Conveniently located.
Susan Wed, 9 July 2025
Exceptional
Bernard Mon, 7 July 2025
Exceptional
Anonymous Fri, 4 July 2025
It was short but supplied...
Liked: Breakfast was fantastic! Best Hotel omelet ever
Disliked: N/A
Sheila Thu, 3 July 2025
Superb
Alla Tue, 1 July 2025
Exceptional
Liked: Grate local. Very clean.
Lisa Tue, 1 July 2025
Horrible Hotel
Liked: Nothing. They took my money and then didn't allow my pet. Even though I let them know ahead of time that I had a pet. If they didn't want a pet they should differentiate which pets they accept on the booking site and which ones they don't. So I like nothing about this place. They hustled money out of me.
Disliked: The policy is flawed. We marked off that we had pets, we showed up to the hotel, and then were told that there's a differentiation between pets that they accept and don't, but they TOOK my money. $200 of my hard earned money. I didn't get any refund. Nothing. So you charged me twice because I had to find another decent hotel that would accept me and my animals. I will make sure that I let everyone on the interwebs know what happened here. Have the day you deserve.
Krista Sun, 29 June 2025
Perfect
Liked: The people there were amazing. The location to GVSU was perfect. We will be back in October
Alla Sun, 29 June 2025
Exceptional
Liked: Good location.