Holiday Inn Grand Haven-Spring Lake By IHG

Exceptional

Very good

It was okey, but could...

Liked: Comfortable beds and cleanliness.
Disliked: provide continental breakfast. Refrigerator had no small freezer and dial to make refrigerator cooler could not be turned. Our freezer packs weretherefore uselessThere was no continental breakfast. The refrigerator had no small freezer compartment, therefore, our freezer packs were useless. The refrigerator could not be adjusted. Air conditioner was noisy.

Dated and not up to...

Liked: Breakfast was wonderfull
Disliked: Place needs major updating

Exceptional

Disappointed in the service, not...

Liked: Free coffee in the lobby and happy hour
Disliked: The balcony wasn’t clean, I had to request it was serviced. The beds were poorly made every day, few towels available and cobwebs on patio doors I asked to be cleaned but were not.The breakfasts were very poor quality, had I not had breakfast included in the rate I would have been very disappointed. Overall not good value for the price charged.

Exceptional

Liked: Everything, including location, was good!
Disliked: We would like buffet breakfast, it's more comfortable.

Very good

Liked: It’s alright just a hotel nothing special
Disliked: It alright nothing to write home about

Good

Liked: The location was good.
Disliked: Old and not so clean.