Very good

Exceptional

Liked: Beautiful room. Friendly, helpful staff.Right in the centre of Glasgow, close by all major transport hubs.
Disliked: Nothing. It was excellent.

Superb

Superb

Very good

Disliked: noisy room

Exceptional

excellent

Liked: Location and staff
Disliked: Longer hours for the breakfast / bar area

Superb

Liked: I came later than expected and the staff were at reception
Disliked: nothing

Disappointed with complete lack of...

Liked: We were greeted at breakfast by friendly, helpful and efficient staff. This is what we would expect from a hotel stay. Breakfast was plentiful, freshly cooked with a good variety of food to suit all tastes. Staff worked quietly to keep the breakfast area well stocked and tidy.
Disliked: We were extremely disappointed on arriving at this hotel. We have stayed at the Holiday Inn Express approximately 200 metres away but on this occasion we decided to pay a little extra for what we thought would be a slightly upgraded experience. We arrived early but on entering reception no attempt was even made to see if a room may be available. We were met by ill mannered grunts when we asked if we could have our luggage stored. Eventually, our luggage was taken to a cupboard to be locked away and when we asked for a ticket to allow us to collect our luggage later we were told that was not the system that hotel operated! We were so disappointed to be greeted by staff in a hotel in this manner. A smile and a good day costs nothing.We were left after this experience wishing that we had booked for the Holiday Inn Express, a hotel we have stayed in many times before and in which we have always received courteous and friendly treatment.