Holiday Inn Franklin - Cool Springs By IHG

Passable

Disliked: There was a wet spot on the floor next to the bed, I didn’t see it and stepped in it, when walking away my foot still felt wet. I looked at the bottom of my foot and there was a USED bloody bandaid on my foot that was NOT mine. Ok…wash foot off and continue with my day…go to reach for a towel that was on top of the shower and it wasn’t just 1 towel…it was to waded up wet ones hung over the top. This was mentioned to staff at checkout and nothing was said to make it right. Just check your rooms, make sure they are clean. No I didn’t ask to switch rooms that night because it was late. But I figured by mentioning something without acting like a Karen it would be fixed. It was not.

Superb

It was fine.

Liked: It was convenient and safe.
Disliked: Felt a little worn.

Exceptional

Superb

Liked: The location was great for us as we visited family in the area.
Disliked: We didn't have a shower curtain when we arrived. They were able to fix that after we told them about it.

Very good

we won't be staying here...

Liked: We didn't get the breakfast because we thought it was complimentary but learned it was $10 per adult
Disliked: Having to pay $10 for complimentary breakfast. Not having sheets in the room for the pullout bed

This place is absolutely filthy....

Exceptional