Holiday Inn Florence By IHG

Stay was okay but not...

Liked: The room was comfortable and clean.
Disliked: Breakfast was cold. Staff did not tell us that food needed warmed up in the microwave due to no burners under the food. This was not the room I booked, I booked a room with a walk in shower, got a room with handicap bathroom at least but not the room I booked. Also, had trouble on check in due to having paying ahead for room but no one could collet payment from booking.com. That was not my fault, room was paid for to prevent problem with check-in but did not work.

Very good

Overall, more than satisfactory

Liked: Location cleanliness
Disliked: Paid for king, got two queens

Exceptional

had a great stay! very...

Liked: location, very clean and comfortable
Disliked: nothing

Adequate stay but will not...

Liked: Convenience to interstate, cleanliness of facilities
Disliked: Walls are thin and we were placed next to someone, even though there were few guests staying at the hotel, wifi is terrible (I ended up using cell service instead of wifi), toilet was loud and made a screaming noise when flushed, breakfast was NOT included in our stay.

Exceptional

Exceptional

Exceptional