Holiday Inn Florence By IHG

Exceptional

Good

Liked: Clean and big rooms
Disliked: You have to pay $15 per person to eat breakfast here

Superb

Great place to stay

Liked: Staff was great with helping me access WiFi on both my phone and iPad
Disliked: NA

Exceptional

Liked: Convenience in and out of the hotel
Disliked: Did not like that there was not a continental breakfast and it cost $15 to eat breakfast.

Disappointing

Liked: The room was very large bed comfortable
Disliked: Found a pair of women undergarments lying between bed and side table next to pillows! The shower which was needed after being in heat all day was not usable because pressure was so hard that water was spilling all over the bathroom floor couldn't stop so just turned off shower because floor was getting too wet

Stay was okay but not...

Liked: The room was comfortable and clean.
Disliked: Breakfast was cold. Staff did not tell us that food needed warmed up in the microwave due to no burners under the food. This was not the room I booked, I booked a room with a walk in shower, got a room with handicap bathroom at least but not the room I booked. Also, had trouble on check in due to having paying ahead for room but no one could collet payment from booking.com. That was not my fault, room was paid for to prevent problem with check-in but did not work.

Very good

Overall, more than satisfactory

Liked: Location cleanliness
Disliked: Paid for king, got two queens