Holiday Inn Express Worcester Guest Reviews
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|0.7 miles from Worcester centre|
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Bruce, Abington, visiting Worcester Palladium Wed, 21 November 2018
Overall I would definitely stay at Holiday Express again; close to highway and concert venues
Liked: Closeness to concert venue; cleanliness; friendliness of staff.
Disliked: Breakfast was missing eggs and sausage by 10:00.
Barbara, Concord, visiting The Hanover Theatre for the Performing Arts Mon, 18 June 2018
Disliked: Stated the hotel would be responsible for transportation to the Hanover - total runaround, but finally settled for one way fare.
Taylor, Berwick, visiting Worcester Palladium Thu, 27 March 2014
Liked: Nice rooms. Breakfast was really good. Good customer service.
Brenda, Brooklin, visiting DCU Center Sun, 23 March 2014
Overall, other than noisiness throughout the night a good stay.
Liked: Great continental breakfast and service there; the desk clerk was friendly and helpful; was close enough to the DCU Center that we could walk; not needing to find parking; beds were comfortable.
Disliked: Very noisy when I was trying to go to sleep and throughout the night.
Boogie Thu, 17 June 2021
What the heck happened?
Liked: The location is great. Near downtown, DCU center, Union Station, and Polar Park.The staff was very helpful and informative.
Disliked: It has really gone down hill since my last stay. A local told me that they were housing homeless there during the pandemic? that explained the poor nature of the rooms. Things were dirty and stained. Broken light fixtures and door frames. I won?t stay here again? which sucks since the people at the front desk were so very nice. Maybe upon word of a remodel.
Dustin Tue, 15 June 2021
Robert Fri, 11 June 2021
It was just satisfactory, certainly...
Liked: Friendly staff. Responsive to our issues.
Disliked: The first room I was checked into had inoperative air conditioning. The second room had a inoperative TV. Breakfast which was advertised to be included amounted to a bottle of water and a small yogurt. You call that breakfast?
T Fri, 22 January 2021
Malique Fri, 15 January 2021
Stephanie Fri, 1 January 2021
Good visit, won't do it...
Liked: The room was very clean and we'll kept.
Disliked: The manager was very very rude and over charged me over $100.
Santiago Fri, 1 January 2021
Robert Fri, 1 January 2021
Liked: Day manager Brian was very kind and did everything he could to accommodate our horrible experience. However he was let go Christmas week. He saw that we were compensated for the disastrous stay without asking. He is a totally service oriented employee. You have no idea who you let go.
Disliked: Entire floors were smoker filled. One day all linens, bed and bathroom stripped, without being replaced. One room, cloths rack pulled from wall left on floor for days with out repair. Forced to move to five different rooms in 14 day stay. Toilet paper, Kleenex, wash cloths and towels missing in several of the room assignments. Reassigned once to a room filled with people partying and smoking. We returned to the hotel late after long days exhausted and forced to pack up and move to another room.
Wendy Thu, 31 December 2020
Disliked: Room was stuffy and stuck. TV did not work. Very disappointed. I have stayed there before and was not expecting to be so disappointed. Also they would not let me pay cash at the site.
Najah Mon, 28 December 2020