Holiday Inn Express Walsall M6 J10 Guest Reviews
Write a review
Write a review
Mary Mon, 9 December 2024
Very good
Liked: Easy access from M6, the usual high standard expected from this chain
Aaron Mon, 9 December 2024
Very good
Les Sun, 8 December 2024
Very good
Josephine Sun, 8 December 2024
Will return
Nicola Sat, 7 December 2024
Superb
Liked: Clean friendly comfy rooms
Disliked: Bed was too firm
Dawn Thu, 5 December 2024
Superb
Liked: Breakfast. Staff very friendly & helpful.
Disliked: Bed wasn't very comfortable. Didn't have a goodnight sleep.
Adam Wed, 4 December 2024
Great, thanks. Breakfast brilliant too....
Vanessa Wed, 4 December 2024
It was pleasant and clean
Liked: It was really good and clean
Mohammed Mon, 2 December 2024
Very good
Liked: Parking, staff were friendly and supportive
Disliked: Size of the bathroom was small
Sharon Sun, 1 December 2024
Good
Liked: When we arrived the friendly receptionist with agreement from the to extend our room until 12pm. The staff who worked in the restaurant where extremely helpful
Disliked: At 11:10 am, the manager knocked on on our door to inform us that we needed to leave. This was despite having arranged a 12 noon departure with reception. Her approach felt aggressive and confrontational, and she appeared to assume that we had overstayed without permission because she didn’t have our names.When we left, she did apologise, which I gracefully accepted. However, I believe she could benefit from support and training on how to communicate with customers in a way that is firm yet warm and respectful.This keeps the tone constructive while addressing the issue clearly