Excellent stay

Liked: Clean room, friendly staff, good value breakfast

Perfect for the purpose of...

Liked: Friendly helpful staff- room excellent (clean)
Disliked: Pillows a little over-firm but we only stayed 2 nights

Poor

Exceptional

Business stay.

Liked: The room was spacious. The price was more than reasonable. The location was perfect for easy access back onto the M6
Disliked: The bed and pillows were extremely uncomfortable. The cooked breakfast selection was small, and not the best taste wise.

was good!

Liked: lovely customer service. Clean & Tidy.
Disliked: No many food options at breakfast

hotel is very nice for...

Liked: clean and close
Disliked: staff very friendly

Walsall

Liked: The receptionist was very polite and friendly.
Disliked: My sister and I stayed there and we've stayed at numerous hotels. The first issue was that the towels in the room were dirty.I couldn't call reception because the phone in the room didn't work.I had to Google for their number and called on my mobile.The receptionist was asking me to come down for clean towels, which I refused because I wanted them to see the dirty towels. Also we were tired because we travelled from London to get there.We don't drink caffenated tea, so we asked for herbal tea. Only to be told that we have to purchase it, and the cost was £2.30 per sachet. Normally we take our own tea but we forgot to on this occasion. However, we've never been told that we have to buy herbal tea before at none of the hotels that we have stayed. We were very disappointed. I'm aware that the cost of living is hiking. However, £2.30 for 1 sachet of herbal tea was just ridiculous.Also, we stayed in 316, and the room left to our room was very noisy. We came down for a birthday celebration so we went to bed after 4am and we didn't get a good sleep because of the room next to us, and bear in my that we were to check out by 11am to travel back to London. I had a headache all day Sunday because I didn't get to sleep because of the noise next door.I couldn't call reception to handle the matter because bear in mind the phone in our room didn't work.We had the option to stay at the Village, which we've stayed before Also but we chose Holiday Inn, however we were very disappointed. However, the breakfast was lovely, and we needed to eat because we were travelling back to London.

Disappointing

Liked: Staff friendly, good breakfast, clean sheets.
Disliked: White stains on large chair in room, sink plug broken, hairdryer smelled of urine in use, desk lamp didn't work, USB plug socket by bed didn't work, no toilet brush to keep toilet clean. We were the unfortunate victims of 'knock and run' on a few occasions with many young children staying at the hotel.