Holiday Inn Express Walsall M6 J10

good

Liked: Very nice and comfortable hotel, Staff were very friendly
Disliked: The AC was not strong in the rooms almost felt like they weren’t on at all, we stayed at a time where it was a very warm climate and because the AC was hardly working it was hard to sleep at night

Jappy with the quality and...

Liked: Good and varied, suitable for anyone.
Disliked: Parking.

Very good

Liked: Warm and comfy
Disliked: All as described

Exceptional

Liked: The staff were all really welcoming and helpful, especially Zara on the front desk who was amazing.
Disliked: Nothing.

Perfect for what we needed.

Liked: Friendly staff, comfy bed and nice shower
Disliked: Nothing

Very good

Poor staff, broken equipment,

Liked: It was clean
Disliked: ⸻I waited a total of 30 minutes to check in, as guests were not being served in the order they arrived. I got there at 13:45 and was told check-in wasn’t available until 14:00, which I understand is the policy. However, once check-in began, several guests-mostly those who didn’t appear to speak English as a first language-were allowed to skip the queue and were immediately served by front desk staff.Although the receptionist did try to resolve the situation, the first impression had already been lost, and unfortunately, things only got worse from there. The room was extremely noisy, and the slot for the key card that controls the electricity was broken. As a result, the power kept cutting out during the night, making it impossible to get a proper rest.When I asked to cancel my booking-because by that point, I no longer felt welcome at the hotel, I was told it wasn’t possible as the staff member was alone and the manager was not on site.This was a disappointing and frustrating experience from start to finish. I won’t be staying here again

Pleasant

Liked: Room was clean
Disliked: The breakfast wasn't very nice and the sound echoed a lot, so was a noisy experience

Superb

Liked: everything
Disliked: nothing