Holiday Inn Express Visalia - Sequoia Gateway Area

Exceptional

This hotel could use some...

Liked: Room was clean and well stocked with towels. Continental breakfast was good. All the staff were very pleasant
Disliked: We tried to check in at 3 pm and was told our king sized room was not ready due to under staffing. After waiting for more than 45 min. We were told our room still wasn’t ready. But they had Queen rooms avail. Wish he would have said that 45 min sooner. The elevator was broken, the ice machine was broken, and the tv had less than half the channels working.

Decent room and friendly staff,...

Liked: The room was clean and comfortable for a one-night stay. TJ at the front desk was very friendly and helpful — great service from him.
Disliked: I was charged a double deposit for a single night. One deposit was released, but the second is still pending on my credit card after 10 days. I’ve contacted the property via email and Booking.com but received no response. I’ve had to file a dispute with my credit card company. Very frustrating and disappointing.

Good experience looking forward to...

Liked: I liked everything about my stay. My self and kids had a great time

Pleasant

Liked: The rooms were spacious and clean, and the pool was clean (but not very warm).
Disliked: The breakfast was very poorly stocked and organized. There were too few seats and tables for the guests, and many food and drink items were missing or not replenished at all. This seems to be a recurring issue at the hotel and I would recommend that management address it to meet the needs and expectations of their guests.

Exceptional

Won't come again

Liked: Convenient location and clean room.
Disliked: The hair dryer is overdue for replacement. When we arrive at 9am for breakfast, there is almost nothing to eat. Should get better management.

Exceptional

Exceptional

Liked: Walk-in shower. Cleanliness. Convenient location.