Name: Holiday Inn Express Vancouver-Metrotown (Burnaby) By IHG
Address: 4405 Central Boulevard, Vancouver, BC
Telephone: (888) 420-1643
Rating: 4.25

Room was clean and comfortable. Staff was helpful.

Very good

Liked: Location of hotel.
Disliked: Access of the car service is not convenient for guests.The barrier of the driveway in front of the groundfloor lobby prevented the car service from loading the guests from the lobby located on the groundfloor.

Exceptional

Liked: Rooftop pool

Surprised at the cost of...

Liked: Centrally located
Disliked: The price was way different from the booking.com rate

Exceptional

Liked: Had a great 3 nights at the hotel. The room was spacious and clean. Breakfast had plenty of options and the staff was lovely and helpful. Location is convenient for exploring Vancouver. The adjacent shopping mall has every shop you can wish for.
Disliked: Was a bit noisy in the morning as our room was next to the elevator and staff room.

So clean, effortless stay, cozy...

Liked: This hotel did what many more expensive hotels don't. The hotel was spotless, smelled really nice wherever I went, and the staff were truly welcoming and showed real interest. The bed was cozy. The silks were silky and comfortable, there was lots of room to put bags, and everything was very well organized. They even had white noise machine and earplugs, which I usually use at home. They've pretty much thought of everything to make it a really good, effortless experience. Will definitely be staying here again.
Disliked: Towels were a bit hard and scratchy. If they could be soft and cozy like the bedsheets, it would feel like a spa. :)

My fourth stay here.. that...

Liked: The staff are well-trained and courteous. The location was perfect since it's right next to the Metrotown Mall and across the train station. Downstairs,there's Neptune Restaurant, Boston Plaza pizza parlour, Dollarama, Best Buy and Rexall drugstore, all within the same building. The breakfast was great. Gym is small but I start my workout early, so, no problem at all. No complaints here.
Disliked: Consider installing toilet bidets. They're part of good hygiene and they save excessive use of toilet paper. Environmentally, they make sense.