Holiday Inn Express Vancouver-Metrotown (Burnaby) By IHG

Room was clean and comfortable. Staff was helpful.

All in all fine but...

Liked: The bed was comfrtable
Disliked: The booking procedure indicated there was a city view. There was no city view just looking out in the airconditioning units on the roof adjacent to the 4th floor at the far end of the building.I chose the UPGRADE option on the website for an aditional charge but got what I would call the worst room int the building. The Staff was quite unresponsive about changin rooms but after sone perservance i was able to obtain a better room but still o real city view. It was a hassle to get the staff to respond and took some extra patience and insistance.

Exceptional

Liked: Liked the area we were at and breakfast in morning included

Disappointing

Liked: The location and the staff.
Disliked: We couldnt sllep, it was extremely noisy.

Exceptional

Exceptional

Awesome three-day-stay!

Liked: Great location and breakfast! Staff is awesome. Rooms are clean but needed improvement like handheld shower, esp if you have kids and seniors. Would stay here again!
Disliked: Bathroom could use an update, like handheld shower.

Exceptional

Superb

A very comfortable stay

Liked: We chose this hotel based on the reviews and the price point. It was outside the main area of Vancouver harbour but we liked the location. The room was a good size, very clean and comfortable. We were on the fifth floor facing the back of the building and far away from the lifts. The bathroom was a good size and well stocked with toiletries. Our room was very spacious and had good facilities; tea/coffee, a fridge, tv, hairdryer, bathroom toiletries etc. All were good. The hotel was very clean overall and the breakfast was great. A good variety of tea/coffe, toast, pastries, voghurt and cooked food. All the staff we dealt with were very friendly and helpful. We parked in the car park and didn't use our car again til we left as the metro was across the road, opposite the hotel. Central Park is a five minute walk away and it was lovely to walk around there and go for a run. There's plenty of food outlets to eat at and a starbucks next door. We dined at Earls restaurant which was a few minutes walk away, that was a great find.
Disliked: The size of the breakfast seating area was quite small for the size of the hotel, although you could 'grab and go' sometimes if was difficult to find a table to sit at.