Holiday Inn Express Van Nuys

Good

Exceptional

Superb

Superb

Liked: located near where my son is living and near the freeway
Disliked: I didn’t like that there were no table and chairs to sit in the room. No couch to sit comfortably in

Superb

Liked: The receptionist was kind and helped with check-in and check-out quickly. The room was clean and equipped with all necessary facilities. A great breakfast was provided.
Disliked: The soundproofing wasn't very good — noise from the windows and doors could be disturbing.

Bad

Disliked: The service was terrible

Disappointing

Disliked: Staff was supposed to put me in a handicap room which I selected and booked. They gave me a regular King instead and disregaurded my disability because I didnt come in in a wheelchair I guess. Rude. I let it go. Then as the night set in the room started spelling like sewer coming from the bathroom, like they had a sewer leak or gassing issue. Had to use towles to block the gap on the door so I could sleep with the smell.

I would not recommend my...

Liked: Staff was friendly. Maintenance staff was good. Breakfast was good.
Disliked: My thermostat was not working. Remote to TV didn’t work. Bathroom sink clogged very fast. Water pressure in the shower was very low.

Very good