Name: Holiday Inn Express Tyler South By IHG
Address: 2421 East Southeast Loop 323, Tyler, TX
Telephone: (888) 420-1657

The hotel was clean and very friendly the front desk, housekeeping was a 10 all round. We come to Tyler once a year on business - I will make it a point to book my hotel with Holiday Inn. I had the best weekend and will be back. Great place to spend the weekend - very clean, nice people, close to everything.

Liked: The front desk was welcoming and so nice. I loved how they had warm cookies in the afternoons in the lobby. That was a great treat coming back from running errands.
Disliked: The bed was the only thing I would say was bad. The bed was very high and you had to almost run and jump to get in it.

It was a mixed bag,...

Liked: The bed seemed more comfortable than most hotels. The breakfast bar was really good the lady was ver attentive. I will attach pictures. Auto pancake maker and peanut butter. Hot items and all the breads were individually wrapped like toast English muffin etc.
Disliked: The photos online did not match the room. I will attach photos first of what is on booking.com first and last photos of what I got. Upon questioning the fee and the room the guy at the desk in a hoodie and a baseball cap with no name tag on state, “yeah we haven’t updated our photos.” No apology . The room had a smell to it. We ran out of body was and the soap dispenser broke at the sink. The windows would not open for fresh air. Booking.com showed a lower rate than I paid for the same night when I went back onto see cause the room was not what was pictured on Booking.com. I probably won’t use them again.

Nice stay overall

Liked: Room was clean, and breakfast was decent with hot options. The Cinamon rolls were good.
Disliked: The "lady" at the reception desk on June 8th 2025 at 1pm, was rude and impolite. At first, no one was at the reception desk, then after a while, "she" showed up annoyed to have a customer there. It definitely ruined the good experience at this hotel.They knew we were a family of 3 and only gave us 2 towels.