Name: Holiday Inn Express Tyler South By IHG
Address: 2421 East Southeast Loop 323, Tyler, TX
Telephone: (888) 406-7656

The hotel was clean and very friendly the front desk, housekeeping was a 10 all round. We come to Tyler once a year on business - I will make it a point to book my hotel with Holiday Inn. I had the best weekend and will be back. Great place to spend the weekend - very clean, nice people, close to everything.

Liked: The front desk was welcoming and so nice. I loved how they had warm cookies in the afternoons in the lobby. That was a great treat coming back from running errands.
Disliked: The bed was the only thing I would say was bad. The bed was very high and you had to almost run and jump to get in it.

Good for a quick, overnight...

Liked: Clean and good service.
Disliked: The room was a little humid when we got in there. The curtains did not quite block the light out at night

I will stay again because...

Liked: Breakfast time was my best. The lady always made sure everything was stock and clean. Very good job. Food was much better than other places. I really enjoyed it. The room was a bit small for my family size. I got a king with sofa bed. Bed were okay to sleep but the room was small. When I entered the room it had a smell. Staff was friendly. Pool was okay. Location was quite and perfect for my purpose at Tyler. Hotel seems like they need some work to do in the rooms.

Great place, great location and...

Liked: Room comfort, staff and breakfast.
Disliked: Nothing

Good stay. Comfy bed and...

Liked: Close to UT Tyler. Very good breakfast!!
Disliked: On the photos it showed a hot tub, and there isn’t one.

It was a mixed bag,...

Liked: The bed seemed more comfortable than most hotels. The breakfast bar was really good the lady was ver attentive. I will attach pictures. Auto pancake maker and peanut butter. Hot items and all the breads were individually wrapped like toast English muffin etc.
Disliked: The photos online did not match the room. I will attach photos first of what is on booking.com first and last photos of what I got. Upon questioning the fee and the room the guy at the desk in a hoodie and a baseball cap with no name tag on state, “yeah we haven’t updated our photos.” No apology . The room had a smell to it. We ran out of body was and the soap dispenser broke at the sink. The windows would not open for fresh air. Booking.com showed a lower rate than I paid for the same night when I went back onto see cause the room was not what was pictured on Booking.com. I probably won’t use them again.

Nice stay overall

Liked: Room was clean, and breakfast was decent with hot options. The Cinamon rolls were good.
Disliked: The "lady" at the reception desk on June 8th 2025 at 1pm, was rude and impolite. At first, no one was at the reception desk, then after a while, "she" showed up annoyed to have a customer there. It definitely ruined the good experience at this hotel.They knew we were a family of 3 and only gave us 2 towels.