Holiday Inn Express Syracuse-Fairgrounds By IHG

Liked: The room was very clean and the breakfast staff was great - very friendly.

Definitely will be back ....

Liked: Comfortable bed , very good breakfast .
Disliked: None

Exceptional

Very Nice Hotel...

Liked: The room was comfortable. Breakfast was nice. Eliza, the breakfast employee was excellent! The hotel cost was great. Most of the staff was very nice and courteous.
Disliked: When I checked into my room, I noticed that something very nasty was on the walls in two areas. I didn't want to look at it, but the man at the front desk informed me that since I checked in late, I had to wait until the next morning for housekeeping to clean it off. First thing in the morning, I asked housekeeping to clean it and they did.Also, when we checked in we were not instructed on how to properly turn on the shower. I know it sounds simple, but there is no visible knob to turn on the shower. After trying for several minutes, I got annoyed and went down to the front desk. The front desk employee apologized for forgetting to show me how to turn on the shower. He then pulled out a tub faucet from behind the desk and properly showed us how to turn on our shower. The tub faucet is behind the desk to show guests checking in, how to properly activate the shower. The man told me that some people had broken off the shower knob trying to turn on the shower in the past.

Clean, peaceful with a delicious...

Liked: Breakfast was the best! It seems like no hotels serve bacon anymore, but there it was! So nice! And so many great food options! Also the gentleman who ran the food are was awesome and helpful. He kept it super clean. The gal at check in was super friendly too!

Great place to stay.

Liked: The whole staff from check in to breakfast was very polite / attentive. We have not seen this type of service for some years now since covid. Thank you for an enjoyable experience. Thank your team as well they are an asset to your business!

Poor

Disliked: The staff was not accommodating to our situation traveling with a child with a disability. They were even more rude to us when they found out we had booked through a third party.

Superb

Liked: Breakfast was excellent with many options . I also found the mattress there super comfortable

Exceptional

Liked: Beds very were comfortable
Disliked: The heater for the pool was broke and being replaced so the pool was freezing

Poor