Holiday Inn Express Swindon West

Superb

Superb

ok, but can be better

Liked: Staff were very polite, friendly and professional!Good capuccino for breakfast :)
Disliked: Mattress was quite hard and uncomfortable. Bed is only a double bed, not a king. My fault for not having paid attention before booking, but one would expect that this type of hotel would always have king size beds! Room was quite dark. Breakfast has a good selection but quality could be better, for example bread and croissants were stale and poor quality.

Very good

Liked: Location and par
Disliked: Find Beds so it's to easy to fall out/off .we are not short.

Will not be using holiday...

Liked: Myself and my partner did not sleep well due to the firm mattress.Also we were placed in a disabled room which was not explained to us when we arrived I did not say anything due to only staying for 1 night
Disliked: The mattress being very firm gave us bad backs.The price of drinks in the bar were very expensive

Great customer service

Liked: I must mention Victor, who was on reception when I arrived.My travel from Canada had changed unexpectedly at short notice (work booked me on an earlier flight) and so I arrived too early for the 'proper' check-in time.Victor was brilliant; he understood my situation and how tired I was after my overnight flight.He managed to sort a room for me with an early check-in, which was an absolute life-saver for me.Because of this, I will be using this hotel in the future, rather than any alternative, and I will be recommending to others, also.Thanks Victor!A very happy customer!

Very good

Our stay was very good

Exceptional

Liked: Staff lovely . Good Breakfast