Holiday Inn Express Sweetwater Hotel By IHG

Not using booking anymore.

Disliked: Scorpions, no pancake batter, moldy bagel, dirty carpet through hotel, old furniture… overpriced !

Front desk team needs to...

Liked: Good parking, functional room,
Disliked: The front desk staff was a comedy of errors during check-in. I'd requested a ground floor room, initially the desk clerk said "Sorry, all my ground floor rooms are booked. Shortly thereafter, my room, #206, was not accessible via key card; the door was deadbolted. When I returned to the front desk, the desk clerk said, "Oh, I forgot about that room." Next I was given a ground-floor room. I guess there were rooms available on the ground floor. Twenty-five minutes after arriving, I finally was able to access a room.

Pool closed, old mattresses but...

Liked: Easy to find, very friendly staff
Disliked: Room wasn’t very clean, pool was out of order and the mattresses were very worn out

Exceptional

Exceptional

What stay. No manager, no...

Liked: To heck with the property. When we went to check into, the electricity was off. They had no idea when it would come on. They were not checking in people. We were told that we could sit in the lobby or try to find another place! We are an elderly couple and we would have appreciated amore help. The manager wasn’t even there. We could have waited all night for a room and never had one. I’m irate that we were charged for a room.

Pleasant

Liked: breakfast was good , coffee great
Disliked: shower broken, no coffee in room.

Pleasant

Very good